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Safe Passage First Contact Specialist in Northampton, Massachusetts

NORTHAMPTON PLEASE SEE WEBSITE FOR FULL JOB DESCRIPTION First Contact Specialist First Contact Specialists ensure that every person who initiates contact with Safe Passage - regardless of the mode of engagement - receives warm, competent, individually-and culturallyresponsive assistance consistent with agency protocols. First Contact Specialists staff Safe Passage\'s helpline as well as reception in the community- based office; this includes the day-to-day office functions, as well as providing a trauma-informed environment, resources, and referrals. The position is responsible for a variety of administrative duties, including, but not limited to: the distribution of client basic needs, receiving and processing confidential information, maintaining a confidential client database, and managing client walk-ins. Education: High School Diploma or GED required Required Commitment to equality and social justice Experience working in a diverse, multicultural workforce Exceptional judgment, discretion, and professional/interpersonal boundaries Experience providing administrative support in an office environment Demonstrated understanding of domestic violence as well as its effects trauma on survivors of domestic violence Ability to advocate effectively on behalf of clients Ability to represent Safe Passage in a professional manner Proficiency across the following skills: verbal and written communication, collaboration, organization, attention to detail, and ability to prioritize and manage multiple tasks Preferred: Bilingual (Spanish and English) Experience working with survivors of trauma Tools & Technology Requirements for all staff: High level of proficiency and comfort utilizing and troubleshooting technology, including but not limited to PC systems, google suite (gmail, drive, calendar), zoom and web conferencing, electronic databases, and cloud-storage programs. Essential Functions Office Reception Answer telephones, direct calls, greet and orient visitors and clients to the office. Maintain a confidential, trauma-informed, survivor-centered, and professional office environment. Help create a positive working environment for staff, volunteers, and interns. Uphold agency policies and procedures, including, but not limited to, security and confidentiality. Program Administration Maintain clear record keeping and documentation in accordance with agency, program, and funding requirements. Participate in case sharing. Attend required program, supervision, and collaboration meetings. Administrative support work, including but not limited to, word processing, copying, organization, and any other projects in conjunction with staff. Submit information as needed for reporting to funders, board of directors, and others.