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The Coca-Cola Company Maintenance Supervisor in Northampton, Massachusetts

I. Identification

Job Title: Maintenance Supervisor

II. Reporting Line

Direct Manager Title: Maintenance Manager

III. Level of the Position (Job Grade):


IV. Mission

This position is responsible for the technical and operational support of proactive maintenance activities to increase equipment reliability for all areas of manufacturing. This position will drive a strong and robust Reliability Maintenance Program through the use of Best Maintenance Practices tools. This position will support to develop, implement and analyze maintenance methodologies to increase people technical skills, process loss elimination, spare parts optimization and tool capability in terms of improving factory efficiency and reliability, increase asset utilization, reduce costs and guarantee adherence to Quality, Food Safety, Plant Safety & Environmental standards.

V. Functions

Provide leadership (supervision, guidance, coaching, training and technical support) to assigned teams. Plan, organize and manage activities of team/s and communicate clear expectations regarding department and individual goals. Understand, initiate, and maintain the preventive and planned maintenance system, interpret data, identify problems and trends, and formulate proper decisions to focus maintenance activities. Utilize various computer software including, but not limited to, the Microsoft Office suite, SAP, CMMS etc. to develop and maintain maintenance KPI data. Oversee and control Stock room inventories and efficient operations to ensure parts availability at the minimum cost Conduct daily communication meetings with maintenance teams to provide feedback on performance, goal progression, safety topics, operational results and business updates and seek input from maintenance technicians on methods to impact efficiency, accuracy and safety. Identify barriers to performance and assist Maintenance Manager in identifying/analysing root cause and effect and develop action plans to resolve. Complete Performance Reviews, Development Plans, and counselling of maintenance technicians under his/her supervision Develop and Implement processes and procedures working with the Maintenance manager or cross-functionally with other supervisors to improve efficiency across departments. Develop “continual training” strategy for maintenance workforce within area and provide the time required for training. Additional responsibilities as needed

VI. Key Indicators

  • Maintenance Work Orders backlog and completion rate targets adherence

  • Breakdowns due to lack of maintenance elimination

  • Zero Safety incidents in maintenance team

  • Annual Maintenance budgets attainment

  • Maintenance team training matrix progression targets attainment

VII. Knowledge / Abilities / Skills


  • Background in manufacturing/packaging maintenance and Lean manufacturing environment

  • Deep understanding of manufacturing performance, maintenance and Lean concepts

  • Advanced knowledge of computer software including Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS)

  • Basic cost analysis and business/financial plans (budget)

  • Knowledge and experience in inventory control and stock room optimization

  • Knowledge of manufacturing safety regulations and equipment troubleshooting

Functional / Technical Skills:

  • Strong project management skills (planning, organizing, and resource allocation).

  • Strong analytical, reasoning and problem solving skills (PDCA, BDA).

  • Strong written, verbal, and presentation skills.

  • Strong training and facilitation skills.

  • Functional capability in basic statistics, process measurement, and financial calculations.


Ability to work with and tactically influence all levels of the organization to establish best practices and standards in maintenance and execution. Ability to create and influence change across maintenance functions in plant leading toward total maintenance employee participation in Lean maintenance activities as the way to conduct daily business. Ability to motivate, foster teamwork and provide positive reinforcement to a team/s. Ability to effectively train, coach and provide performance feedback. Ability to work as a team member with other supervisors and management. Ability to analyze moderately complex data (maintenance KPI metrics). Ability to handle stress and multitask in fast-paced, high volume manufacturing environment. Ability to understand and use technical documents and OEM manuals on complex equipment. Ability to define problems, collects data, establish facts, and draw valid conclusions (Root Cause Problem Elimination). Ability to recognize potential issues with equipment, processes, and people.

Education Requirements:

  • Bachelor’s Degree in Engineering, Industrial Maintenance Technology or similar field from an accredited college or university preferred

  • 3-5 years of industrial maintenance experience

  • 2 years of supervisory or lead experience

  • Exposure to Lean or Six Sigma (required), Green Belt or higher certification (desired)

  • A combination of experience and education may be considered.

  • Led technical teams of greater than 10 people preferred.



÷Making an Impact

÷Creator Mindset

÷Change Champion


÷Team Player Attitude


BASIC Leadership Skills

÷Excellence in Execution

÷Organized in Action

÷Constructive Networker

INTERMEDIATE Leadership Skills

÷Business Acumen

÷Mental Agility

÷People Energizer

ADVANCED Leadership Skills

÷Business Entrepreneur

÷Exemplary Leader

÷Leads the Organization

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.