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Saint-Gobain Information Resource Coordinator - Technology Information Services in Northboro, Massachusetts

Information Resource Coordinator - Technology Information Services

Position Description

Job Summary

This position provides resource and operations control for knowledge management systems, including project and technical documentation, digital tools, and commercial information databases. The incumbent ensures that content submitted by R&D employees are promptly and correctly managed in accordance with confidential information policies and procedures. The position supports internal content delivery services, aspects of website and database maintenance, and other tasks supporting knowledge and information services.

The environment is fast paced and requires a candidate with good energy, organizational skills, and exceptional attention to detail who can balance priorities and deliver a variety of requests in a timely manner to the satisfaction of the customer.

This position is part of the Information Research and Analysis (IRA) segment of the Technology and Information Services (TIS) team and it offers the opportunity to learn and grow. Bring your intellectual curiosity and demonstrated ability to collaborate with both colleagues and customers to this role. This position interfaces directly with members of SGR North America, the IP group, TIS teams at other transversal R&D centers, Saint-Gobain Group executives, team members from business units around the globe, university collaborators and outside vendors.

The ideal prospect is a self-starter who takes ownership of their projects and responsibilities.

The applicant must be passionate about organizing, preserving, and delivering information in support of research projects. An understanding of information and knowledge management systems would be highly desirable.

This candidate should also possess a strong ability to communicate well and provide excellent service to their customer.

In this role, the incumbent will have the following key responsibilities :

  • Oversees physical and electronic information repositories in accordance with established procedures

  • Ensures submissions are compliant with established procedures, including export control and confidentiality levels. Corrects non-conformities, and/or redirects problems for resolution as needed.

  • Processes requests for content by directing requests to the correct manager, documenting decisions, and delivering using the approved mechanisms.

  • Performs regular audits of access permissions and procedural compliance. Flags concerns for managers and resolves as directed.

  • Provides training for end-users; coaches where corrective action is needed.

  • Oversee external publication and remuneration programs.

  • Manage internal portal content updates as needed.

  • Partner with Saint-Gobain client teams to understand and advise on their evolving knowledge management needs

  • Represent Saint-Gobain Research North America knowledge management interests on inter-center teams

  • Manage funding of Technology Information Services resources and operations.

  • Identify, evaluate, and procure information tools and resources as needed including administration of contracts and non-disclosure agreements.

Required Qualifications

  • Bachelor's Degree in Sciences, Engineering, Business, Records Management, or Quality Systems or Master's Degree in Library and Information Science

  • Demonstrated experience in document or office management, audit or quality systems, or database administration

  • US citizen or green card holder to address export control considerations

  • Fluent in English; Excellent verbal, written, and interpersonal communications skills

  • Proficiency in Microsoft Office tools

  • Ability to follow procedures, manage a quality assurance system, and take corrective actions

Additional Description

Saint-Gobain Research (SGR) North America is one of Saint-Gobain’s largest industrial research laboratories. The center is home to more than 400 employees working at the leading edge of innovation on multidisciplinary industrial research, preparing the future by designing tomorrow's products and processes across an amazing variety of markets and technical disciplines. Since 1985, SGR North America has been supporting existing businesses, developing future businesses, and nurturing talent.

Saint-Gobain designs, manufactures and distributes materials and solutions which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Information Resource Coordinator - Technology Information Services

Location: Northboro, Massachusetts

Posting Date: 01/04/2022

Job Code: USA00770

See yourself here (https://maps.google.com/?q=SGCP+-+Holding+-+NA NORTHBORO Massachusetts)

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