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Making Opportunity Count Inc Assistant Manager of Shelter Case Management in Northborough, Massachusetts

About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Central Massachusetts. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact. To learn more please visit:

We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction!

For most positions, these benefits will include:

  • Health, Dental, and Vision Insurance

  • Company Paid Life Insurance and Long Term Disability

  • Flexible Spending Account

  • 13 Paid Vacation Days

  • 12 Paid Sick Days

  • 13 Paid Holidays

  • Hybrid Work Opportunities

  • Student Loan Forgiveness Assistance

  • Tuition Remission

  • Pet Insurance

  • Employee Discounts

  • Professional Development Opportunities

  • Immediate 403b Employer Contribution, 100% Vesting on Day One!

    About This Opportunity:

The Assistant Manager of Shelter Case Management is responsible for supporting the case management and client services of various shelters across North Central Massachusetts. The Assistant Manager of Shelter Case Management provides a constant presence for the families residing at the Shelter by ensuring their needs are met. Working in coordination with the Shelter Manager, and under the supervision of the Director of Shelter Case Management, the position always provides a professional presence, providing guidance and supervision to the case management team, ensuring families are receiving quality case management services and the program’s compliance with EOHLC Shelter Scope of Services.

Hours: 8am – 4pm/9am -5pm

Key Responsibilities:

  • The Assistant Manager of Shelter Case Management serves as an onsite staff presence to families residing in the Shelter and assists case managers with establishing goals for families in order to achieve our overall placement goal.

  • Track case management efforts to ensure compliance with EOHLC Shelter Scope of Services.

  • The Assistant Manager of Shelter Case Management ensures that all residents are abiding by shelter rules and enforce the rules as necessary.

  • Ensure all new families entering shelter are assigned a case manager, and immediate needs are met.

  • Maintain accuracy of various spreadsheets and reports.

  • The Assistant Manager of Shelter Case Management maintains an accurate log of the case managers’ progress towards rehousing goals.

  • Ensure that all transportation utilized by residents is properly recorded and communicated.

  • The Assistant Manager of Shelter Case Management responds to crises, with back-up from the Shelter Manager and/or the Director of Shelter Operations and Director of Shelter Case Management.

  • Provide supervision and accountability for case management staff.

  • Attending all EOHLC meetings and training, as needed, determined by the Director of Shelter Case Management.

  • Other duties as assigned by the Shelter Manager and Director of Shelter Case Management.

    What You Bring:

  • High school diploma, GED or equivalent

  • 5 years’ experience in the human service field

  • 2 years’ experience working within the State’s Family Emergency Assistance Shelter Program funded by EOHLC.

  • Training in CPR and First Aid

  • Ability to demonstrate compassion and the ability to understand the needs of homeless families.

  • Strong communication skills and the ability to set limits in a fair and supportive way.

  • Ability to think creatively and respond to crises quickly and calmly.

  • Ability to always maintain a polite and professional demeanor.

  • Strong organizational skills

  • Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care.

  • Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds.

  • Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner.

  • Preferred multi-lingual or bilingual abilities

  • Adaptable in the face of conflict with multiple and changing priorities.

Work Authorization:

  • Must have unrestricted work authorization to work in the United States

  • Must be 18 years or older.

    At Making Opportunity Count, we deeply value our culture and are dedicated to fostering a workplace where everyone feels valued and empowered. This is evident through:

  • Our non-profit Environment: Our values driven work atmosphere focuses on making a meaningful impact in our community. Our shared commitment to service develops a uniquely supportive culture.

  • Championing Diversity, Equity, and Inclusion: We actively promote and celebrate diversity in all forms by embracing diverse perspectives, backgrounds, and experiences while ensuring equitable opportunities for all employees to thrive.

  • Career Advancement: Our employees’ growth is paramount. We offer comprehensive training programs, mentorship, and advancement opportunities to assist employees in the pursuit of their career goals.

    We believe in the potential of people and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if you do not meet every listed requirement. Your unique experiences and perspectives are what help us shape the future of Making Opportunity Count.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. People of color, members of Tribal Nations and Native communities, LGBTQ-identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English are strongly encouraged to apply.