Diversey Walmart Store Care Specialist - NE in Northeast, Massachusetts

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Date:Apr 17, 2018

Location:Northeast, MA, US, 02760

Company:Diversey,Inc.

Requisition id: 13383

Additional Location(s): None

Diversey delivers customers smart and sustainable solutions for increased productivity, improved food safety and infection prevention through the integration of state of the art cleaning offerings and technology-enabled services that enhance user experience.

Scope of the Position

The Store Care Specialist will implement the Diversey floor care program at customer sites. This person will also create standards through manuals, wall charts, and inspection sheets and implement into the program. This individual will develop working relationship with both customer management, distributor, and Diversey partners. Also, he or she will provide input to and assistance with crafting a floor care audit program with supporting training materials. This person will need to effectively communicate with all levels of management - causes of any floor care issues and solutions.

Responsibilities

  • Field a large amount of phone calls and respond to the calls each day – even while working in the field.

  • Coordinate/support requests for on-site store trouble shooting and customer training.

  • Coordinate/support activities to insure floor care standards are met or exceeded for the following store events:

  • Floor care audits

  • “VIP” store visits

  • Manage on site proof of concept projects and new product testing:

  • Gather statistical data

  • Train customer personnel on the process

  • Create and deliver project feedback/progress reports

  • Provide course adjustment recommendations during the testing cycle

  • Provide solutions to the contractors and make sure that any problems are resolved.

  • Track and maintain records of onsite work times for billing purposes

  • Will be required to do monthly reports on store inspections

  • Maintain a pool of contractors to be able to bid on stores. Develop a strong relationship between Diversey, floor contractors, and store.

  • Responsible for continuously developing projects to better the store floor care program. (i.e. vendor cost analysis, weather and effects in certain areas, size of stores vs. customer count, proper matting in stores, etc.)

  • Contribute to customer SOP creation and modification based on in store learnings.

  • Development of training materials and customer deliverables

  • Business and project process development/refinement

  • Supervise product testing at the customers location

Qualifications

Required Qualifications:

  • High school diploma or G.E.D. required (BA/BS degree preferred)

  • 10+ years of floor care experience in a mass retail environment

  • Must reside in the southwestern region of the United States – preferably in New Mexico or Arizona

  • Must have a valid driver’s license

Additional Qualifications:

  • Exceptional organization skills

  • Must be able to perform at a high level independently (self-motivating)

  • Must be an effective delegator with all levels of management

  • At the same time, must be able to perform hands-on tasks involving floor care

  • Excellent time management skills

  • Computer skills are necessary to perform duties – intermediate background in Word, Excel, Power Point, etc.

  • Must be very adept at managing and processing large daily amounts of voicemail, telephone and e-mail communication

  • Commitment to constant follow up a must

  • Presentation skills are required

  • Ability to coach and train store associates in a retail environment

  • Good leadership skills

Requisition id: 13383

Additional Location(s): None

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

IND1

Nearest Major Market:New BedfordJob Segment:Retail Sales, Food Safety, Inspector, Infection Control, Retail, Quality, Healthcare

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