Job Information
Wayfair Furniture Repair Technician 1 in Norton, Massachusetts
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!
Hourly Pay
- $20.50/hr Plus Peak Bonuses and Incentives
Shift
Sunday - Wednesday 7:30am - 6:00pm
Wednesday - Saturday 7:30am - 6:00pm
Benefits (Start Day 1!)
Referral bonuses
Overtime hours & pay
401(k) with company match
Wayfair company discount
Health benefits start day one
Growth opportunities (Conversions, Promotions, and more!)
The ideal candidate will be detail-oriented and conscientious with a passion for protecting the customer. The primary role will be to perform product inspections during the inbound process to identify incoming damage or defects to prevent them from entering our network. This involves delicate unpackaging and repackaging to ensure no impact to the product or its protection. Flexibility is also important as this role and the department as a whole evolves over time to ensure customer satisfaction. The associate will also be a valued member of the team whose ideas and suggestions will be leveraged to continue improving the process. Quality is dedicated to continuous improvement and seeks associates who are thoughtful and take initiative to solve problems and escalate issues.
What You'll Do
Audit staged outbound product for accuracy and quality
Unpack and inspect products to identify damage or defects
Perform repairs on boxes such as taping, reboxing when needed, repalletizing and using banding material to strap boxes to pallets
Document the results of inspection through RF gun scans
Collect evidence of failures by capturing key attributes (location, failure mode, etc.) and images via a google form
Identify opportunities for improvement and collaborate with supervisor, lead, peers and support staff to implement
Evaluate damages and defects of items and determine if items can be repaired
Order replacement parts and install as needed
Administer appropriate trained repair methods for various product types including, but not limited to:
Evaluate each piece of furniture to determine the type of wood and/or upholstery repairs, parts, and materials needed to complete the job and reports situations that occur when repairs cannot be completed
Case Goods: Burn-ins, refinishing, joinery, match colors, and simulate wood grain
Make any required adjustments to items ahead of delivery and ensure item is in perfect condition to be delivered to the customer
Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience
Be a vocal contributor on the team
Work effectively with peers and managers
Identify the most efficient way to complete assigned tasks and ask clarifying questions when appropriate
Perform additional responsibilities as assigned which may include but not be limited to warehouse functions of receiving and picking freight as well as furniture assembly
What You'll Need
Must be comfortable repeatedly lifting up to 75 lbs. unassisted and moving product 150+ lbs. unassisted or via team lift.
Must be able to work on the warehouse floor 8 hours a day or more.
Strong, consistent work ethic.
Excellent time management and punctuality; Regular and reliable attendance is an essential function of this position.
Excellent communication and interpersonal skills
Comfortable using hardware technology (RF Guns, Android devices, etc.)
Experience in Distribution or Logistics is a plus.
Ability to use power and hand tools as needed
Desire to learn how to repair wood items including: color and stain matching, damage/defect repair is preferred
High attention to detail and prioritizes quality to deliver a perfect item to the customer
Able to read and comprehend English to ensure your safety and the safety of those working around you.
Must be at least 18 years of age.
Safety
The safety of employees remains our #1 priority and is at the heart of every decision made. We have taken a variety of steps to ensure that Wayfair is one of the safest places to work by:
Providing Guidelines to help employees maintain proper social distancing
Providing and requiring suitable PPE such as masks, gloves, and safety vests.
Increased sanitizing stations, as well as, improved professional sanitization of each facility.
Team stretches at the start of each shift -- if you've come to flex your muscles, you first have to stretch them!
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.