Massachusetts Veterans Jobs

Description We are in search of a Customer Service Representative to join our healthcare team located in Norwood, Massachusetts. This role offers a contract to hire employment opportunity. The primary function of this role is to provide exceptional customer services in a high-volume call setting, manage email correspondence, and perform data entry tasks.

Responsibilities include:

• Providing timely responses to customer inquiries

• Handling a high volume of inbound calls and managing email correspondence

• Maintaining excellent customer service skills at all times

• Utilizing written scripts as a guide to assist customers

• Efficiently entering data into Microsoft Office and Excel

• Balancing multiple tasks simultaneously

• Processing customer credit applications accurately and efficiently

• Maintaining accurate customer credit records

• Monitoring customer accounts and taking necessary action when needed

• Processing order entries in a detailed manner. Requirements • Proficiency in Microsoft Excel and Microsoft Word

• Experience in data entry and order entry

• Excellent customer service skills

• Prior experience in handling inbound and outbound calls

• Familiarity with call center customer service environment

• Ability to effectively answer inbound calls

• Skilled in email correspondence

• Knowledge of healthcare or NHS industry is preferred

• Excellent communication and interpersonal skills

• Ability to multitask, prioritize, and manage time effectively

• High level of professionalism and patience when dealing with customers

• Ability to work in a team and contribute to a positive work environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .