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FM Global Hotel Front Desk Associate in Norwood, Massachusetts


Customer Service position of the hotel. Checking in and out the guests of the hotel, greeting and directing customers of the hotel and the conference center. Handling a multi-line PBX system for incoming and outgoing telephone calls. Main ambassador of the hotel and conference center.


Guest interaction, ensuring guest satisfaction at all times. Help build customer loyalty by participating in various hotel programs. Troubleshoot in all areas of the hotel front office. Ensure all front office processes run smoothly. Increase service quality on an ogoing basis. Track guest feedback in order to provide consistant cusomer service.


High school diploma or equivilent. Customer service experience. Hospitality background ideal.

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Location US-MA-Norwood

Job ID 2021-10310

# Positions 1

Work Location Works from an office location

Employee Type Regular

Category Hospitality/Food/Lodging - Hotel Staff