Job Information
Housing Assistance Corp. Intake Coordinator in Orleans, Massachusetts
The Intake Coordinator position is responsible for triaging client requests for housing assistance and information. This includes greeting Housing Assistance clients and visitors, evaluating service needs, and making referrals to appropriate programs. This position answers incoming phone calls and distributes all incoming correspondence; Collects and enters client data into appropriate software systems; Ensure that customer service practices are providing a positive experience and are aligned with company values; Provides triage and initial information about housing programs and referral services to clients; Reviews financial assistance requests for completeness. Qualifications for this position include the ability to capture and enter client information in electronic databases, strong interpersonal and communication skills, ability to be compassionate, ability to interact with high risk clients while being respectful and keeping appropriate boundaries. Basic knowledge regarding housing programs is required! This position requires the ability to work from 8:30 am to 4:30 pm Monday -Friday and reports to the Information and Client Services Manager.