Job Information
Sherwood Lumber IT Support Specialist in Palmer, Massachusetts
JOB TITLE: IT Support Specialist EMPLOYER: Sherwood Lumber Corporation DEPARTMENT: IT REPORTS TO: VP of IT EFFECTIVE DATE: 1/1/2025 SUMMARY: This position is responsible for providing day-to-day IT support at the Palmer, MA location. The Support Specialist assists in user training, technical support and resolution of help desk tickets, and the implementation of new projects. DUTIES AND RESPONSIBILITIES: Serve as the primary on-site IT support contact for our Palmer facility. Provide hands-on technical support for hardware, printers, mobile devices, and network issues. Assist with user training and support for upcoming NetSuite ERP and WMS implementations, as well as training on any future projects. Support and train warehouse staff on mobile devices and scanning equipment. Troubleshoot general IT issues and contribute to help desk ticket resolution. Participate in IT projects and implementations. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: High school diploma or equivalent A minimum of 2-4 years of experience (Preferably within a warehouse or distribution environment) Strong customer service mindset and excellent communication skills Basic understanding of computer hardware, networks, and common technical issues Ability to explain technical concepts to non-technical users Problem-solving skills and a proactive attitude Ability to work independently while staying connected with the broader IT team Other skills required: Experience with warehouse management systems (WMS) or ERP systems Technical certification (A+, Network+, etc.) or relevant coursework Previous help desk or technical support experience PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to sit. Occasionally required to stand and/or walk. While performing the duties of this job, the noise level in the office work environment is usually quiet to moderate. The employee must occasionally lift and/or move up to 30-50 pounds. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.