Massachusetts Veterans Jobs

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Scope of Position

Day to Day customer service and operations functions for air export department.

Major Duties and Responsibilities - As contained in the Operational Process Standards Manual:

• Participate in Air Gateway Lateral milestones related to customer service through effective use of our Gateway Workflow tool.

• Participate in Air Lateral milestones that relate to Operations (SMP no BLP – management of the SMP bin.)

• Schedule pickups timely and accurately per the customer SOP

• Track and Trace shipments timely and update customer service of any delays

• Submit export clearances on a daily basis per govt regulations and Expeditors policies

• Professional communication with customers and service providers required.

• Overseas communications, timely responses to emails and requests (internal and external)

• Send Shipment Alerts to customers and keep them informed of the progress of their shipments

• Process House and Master shipments within the required timeframe accurately and per the customer SOP’s

• Submit claims timely for any damaged cargo.  Must follow Expeditors procedures for handling damaged cargo.

• Review shipments on hold

• Updating system notes for shipments on hold.

• Daily use of the workboard required.

• Evening truck capacity review of JFK trucks

• Manage transfer trucks to Logan and JFK airport effectively to avoid wait time.

• Must be willing to work Saturday shift as a backup option

• Handle DG shipments compliantly per IATA and Expeditors policies and procedures.

• Effective communication to both the day warehouse team and night teams.

• Training peers as needed

• Auditing files – spot check areas of concern on an ongoing basis of the operations team

• Collaborate with all team members in regards to any problem solving and process efficiencies.

• Any other function deemed necessary by Manager

   

   

• High School degree or equivalent

• General knowledge of Microsoft Outlook and Microsoft Excel

• Must be wiling to be DG Certified

• Mus be willing to be Export Clearance Certified

• Must be willing to be LATAM certified

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 

• Health Plan: Medical, Prescription Drug, Dental and Vision

• Life and Long Term Disability Insurance 

• 401(k) Retirement Savings Plan (US only)

• Employee Stock Purchase Plan 

• Training and Personnel Development Program

   

All your information will be kept confidential according to EEO guidelines.