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Pilot Air Freight LLC Manager - Operations in Peabody, Massachusetts


Pilot Freight Services is seeking an Operations Manager to work in our Peabody, MA location.

Job Summary

The Operations Manager monitors all operations including, but not limited to; Process shipments, prepare paperwork, communicate freight status and dispatch drivers for pick up. The manager will be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures. The Manager will provide training, complete performance reviews, and issue disciplinary action when necessary


  • Assist District Manager with general tasks

  • Responsible for ensuring safe operations as well as compliance with all OSHA regulations, all applicable laws, and Pilot’s Corporate Policies

  • Effectively train, supervise, coach and evaluate all direct reports to foster good communications and morale

  • Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies

  • Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies

  • Oversee the warehouse operations including supervising direct reports

  • Overseeing all aspects of the Operations Department and employees

  • Delegating duties and responsibilities

  • Communicating freight status and any problems to customers, vendors and other Pilot stations and personnel

  • Freight handling via forklift

  • Load/Off-load build trucks for optimal routing

  • Ops manager is responsible for all the stations domestic KPI’s

  • Other duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)