Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

North Shore Community Health Patient Services Representative Dental (Front Desk) Bilingual in Peabody, Massachusetts

Patient Services Representative Dental (Front Desk) Bilingual

Peabody, MA (

Job Type



Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you share our mission and believe that first impressions are lasting impressions, you are a great candidate for us. We have a full-time opening for a Patient Service Representative (Front Desk) Dental for our Peabody Family Health Centers. Reporting directly to the PSR Manager, the Dental Patient Service Representative administers day-to-day patient support, service, and scheduling.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

  • Comprehensive primary care.

  • Dental services.

  • Behavioral health care.

  • Care management.

  • Pharmacy services.

  • Substance abuse disorder treatment.

  • Nurse care management.

  • Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.


North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.


Healthy People | Vibrant Communities



We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.


Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.


Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.


We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.


NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.


NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.


  • Greets incoming patients with a warm, friendly smile.

  • Communicate with patients by phone or in person to schedule accurate dental appointments per office policy and procedures.

  • Registers patients by verifying that patients' record is up to date, accurate, and scanned.

  • Makes appropriate insurance & patient personal data (address & phone number) changes in computer systems and patient's chart.

  • Ensures that patient medical history is updated yearly.

  • Informs patients of all office policies and protocols.

  • Schedule follow-up/recall appointments as necessary.

  • Follow up on no-shows/cancelation of appointments.

  • Maintain smooth workflow between dentists, assistants, and patients.

  • Complies with federal and local laws in ensuring patient privacy & HIPAA.

  • Relay patient’s complaints (billing, clinical, or otherwise) to Dental Practice Manager.

  • Monitors office supplies and requests office supplies when needed.

  • Discusses and collects fees; issues cash receipts when monies are collected.

  • Confirm the next day’s appointments.

  • Perform various office tasks as necessary; and other duties as assigned, such as assisting in treatment rooms as needed.


  • High school graduate.

  • Bi-lingual in Spanish/Portuguese and English.

  • Demonstrated work history of reliability, good attendance, and positive attitude.

  • Detail-oriented and thorough.

  • Willingness and ability to learn new skills.

  • Ability to communicate effectively with diverse staff and patients.

  • Maintain strict adherence to the NSCHI Confidentiality policy.

  • Incorporate NSCHI Mission and Values into daily activities.

  • Comply with all NSCHI personnel policies and procedures.

  • The ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.

  • Some evening and weekend hours are required.

  • Completion of NSCH required Compliance Training before the deadline.

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and prehire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at

At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health