Job Information
Massachusetts Employer Patient Services Representative in Peabody, Massachusetts
Job Type: Full-time Location: Peabody, MA Opportunity Overview North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. Reporting to the Site Manager in a very busy office, the Patient Services Representative (Front Desk) serves as the first face our patients encounter, ensuring patients are appropriately registered, scheduled, and charged for medical visits to facilitate smooth clinic flow. Responsibilities \Provides outstanding customer service to both patients and NSCH clinical staff \Displays professionalism and a friendly attitude while working with all patients, including those who may be experiencing a high level of stress, concern, or emotion \Ensures patients are appropriately registered, scheduled, and checked in for appointments \Directs calls and notes to appropriate staff, taking accurate and detailed messages to ensure that callers receive the information they need \Ensures all patient demographic and insurance information is accurate and up-to-date during their visit. \Identifies and collects any outstanding documents related to patient\'s care, including consent forms and paperwork related to payment collection. \Collects patient payments when appropriate and secures and reconciles payments until the end of shift. \Maintain organized and clean work areas and waiting room \Provides translation services as needed \Contacts patients as needed via letter, telephone, or patient portal \HIPAA: Maintains integrity and completeness of medical records and patient confidentiality \Copies and faxes documents as needed \And other assigned duties to support the patient care team Requirements \High School diploma or equivalent \A minimum of two (2) years of customer service experience \Demonstrated work history of reliability, good attendance, and a positive attitude \Detail-oriented and thorough \Willingness and ability to learn new technologies, Digium/Switchvox phone system, EPIC fpr medical appointments, Dentrix for dental appointments \Warm and professional telephone manner; good memory and patience \Ability to multi-task and follow up to complete tasks \Ability to be courteous, efficient, effective, and patient in a fast-paced environment \Incorporate NSCH Mission and Values into daily activities \Comply with all NSCH personnel policies and procedures \Willingness to be flexible about work assignments \Strong interpersonal and communication skills \Competency in working with Microsoft Office Suite and EPIC is a plus As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and prehire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at hr@nschi.org.