Massachusetts Veterans Jobs

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

$1,000 Sign on Bonus! Come to Work with A Smile! Like you’re Co-Workers. Generous Compensation, Paid Time Off. Career Growth and Professional Ladders. Note: This position is 40 hours that rotates on all shifts based on department scheduling needs.

Job Description:

Position Summary: Provides security and protection for patients, visitors, and colleagues, as well as buildings and grounds. May be called upon to provide assistance in many different circumstances, settings and weather. This position will have rotating days off and weekends, scheduling will be based on department needs.

Essential Duties & Responsibilities including but not limited to:

Monitoring and Reporting - Patrols assigned areas on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, and unauthorized persons. Conducts periodic inspections of all areas at designated times to ascertain their conditions of security and safety. Perform monthly preventative maintenance and required equipment checks, i.e.: elevator phones, outside emergency phones, vehicle equipment, door alarms and panel, building alarms, fire alarm panel, all doors and locks and radio equipment. Prepares logs or reports as required for post, writes or types reports entering information in a computer.

Enforcement - Directs vehicle and pedestrian traffic. Conducts on-campus traffic safety details during construction and roadwork hazards. Patrols designated areas and all parking areas. Checks for and issues proper identification of colleagues, and enforcing the wearing of ID badges. Issues temporary badges to Visitors and Vendors. Checks suspicious packages as directed.

Emergency Response - Responds to all Codes and alarms in accordance with the Safety Manual and the Emergency Management Policy. First responders to acts of violence and aggression, including civil disturbances, weapons/hostage/armed intruder situations, agitated/disruptive/combative patients, workplace violence events, and any other potential crisis situations. Coordinates with local Police, Fire, and Emergency personnel as directed. Responds to alarms initiated by fire crash bars on exterior doors. Responds to elevator entrapments. Respond to and investigate reported thefts, disturbances and incidents. Responds to medical emergency call such as slips or falls in the facility or on the grounds, provide an emergency stretcher as needed, and assists with transport within building, awaiting ambulance as the case warrants. Administers nasal Naloxone in the timeliest fashion to suspected opioid overdose victims when needed, while activating an emergency medical response. Protects against threats relating to gunshot and weapons-related trauma violence spill-over, including when victims of weapons’ violence and suspected perpetrators of weapons’ violence are present in the ED, Inpatient Unit, etc.

Safety Searches - Conducts emergency contraband searches of patient rooms and property, taking possession of any discovered weapons, needles, substances (like Fentanyl), and other items presenting an immediate risk to life safety.

Patient Observation - Performs patient watch or observation as directed. Responds appropriately to a variety of human service issues, including domestic abuse, substance abuse, forensic patients, psychiatric cases, and anxious/upset visitors. Maintain composure and professional demeanor in an occasionally chaotic environment. Practices universal precautions. Restrains patients as necessary utilizing de-escalation techniques. Serves as dedicated safety detail for patients presenting homicidal ideations and actions. Escorts patients on active MGL Chapter 123 Section 12 status from 4th Floor Psychiatry to ED.

Forensic Patient Management – Orients external law enforcement personnel on LMCP safety procedures and protocols. Responds and assists external law enforcement with de-escalation, restraint, etc. Assumes direct observation and custody of the forensic patient if external law enforcement is incapacitated.

Fire Prevention - Identifies and reports fire safety hazards. Keep fire exits, fire doors, corridor access and extinguishing equipment clear. Immediately notify appropriate personnel when equipment may be out of order and in need of repair or replacement.

Colleague and Patient Assistance - Provides assistance to patients, visitors, and colleagues with vehicle problems, such as jump starts, lock outs, shoveling, contacting AAA etc. Using a LMCP vehicle, transports patients and colleagues between buildings and designated parking lots.

Monitors Security Office (Post 1) – Checking video surveillance, answering all security office calls, radio calls, and emergency calls. Receives emergency panel alarms and dispatches accordingly. Completes overhead and online paging to initiate an emergency response.

Notifies the Maintenance Department of changing weather conditions as it relates to snow removal and sanding for the safety of patients, visitors, and colleagues. Notifies the Maintenance on-call of any facilities related issues after hours.

Coordinates with Funeral Home staff for removal of deceased patients, verifies that accompanying legal documents are complete, records pathology statistics and processes paperwork.

Maintains courteous and effective interactions with colleagues and patients.

Demonstrates an understanding of job description, performance expectations, and competency assessment.

Demonstrates a commitment toward meeting and exceeding the needs of our customers.

Participates in departmental and/or interdepartmental quality improvement activities.

Participates in and successfully completes Mandatory Education.

Performs all other duties as needed or directed to meet the needs of the department.

Organizational Requirements:

• Incorporates Lahey Hospital and Medical Center Guiding Principles , Mission Statement and Goals into

daily activities.

• Complies with all LMCP Policies.

• Complies with behavioral expectations of the department and LMCP

• Maintains courteous and effective interactions with colleagues and patients.

• Demonstrates an understanding of the job description, performance expectations, and competency assessment.

• Participates in departmental and/or interdepartmental quality improvement activities.

• Participates in and successfully completes Mandatory Education.

• Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: High School Graduate or equivalent

Licensure, Certification, Registration: Current valid driver’s license required. Completed upon hire: CPI NCI Certification.

AVADE Workplace Violence Prevention Levels I, II, III Certification, BLS Provider Certification (CPR & AED), AHA Heart-Saver

First Aid Certification, Stop the Bleed and Nasal Naloxone Certification, and successful completion of

Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety training.

Skills, Knowledge & Abilities: Observant, paying close attention to detail; Ability to remain calm in difficult situations; Adaptable to sometimes rapidly changing situations; Strong interpersonal and communication skills with the ability to interact effectively across diverse cultures and at various social and educational levels. Basic computer and data entry skills. In the absence of a particular skill, a colleague must have the ability to be trained to a level of proficiency.

Experience: 1 - 2 years of healthcare security experience preferred. Military, law enforcement, and customer service work experience are also preferred. Bachelor's degree level of education or current student enrolled in a criminal justice program also encouraged.

Key Relationships:

Position Purpose/Activities

Supervisor (supplemented by Officer in Charge)

To receive schedules, daily duties, priorities, adaptations, and instructions as needed to assure safety of people and facilities.

Manager, Security Operations

Supplements shift supervision, manages planning, budgets, overall department day-to-day decision making and leadership.

Security Specialists

Follows instructions related to systems, training, investigations, etc. and communications issues and concerns as applicable.

Nursing Supervisors and Department Leaders

Respond to calls for assistance. Collaborates on safety planning.

Scope/Impact Statement: Not Applicable

Work Schedule: Hours of work may be subject to change based upon the needs of the business/department.

On Call: YES (during a Disaster when necessary) Shift Rotation: NO Weekends: YES

Essential Requirements & Attributes:

Task or Function Performed

Frequency

Describe

Sitting

Frequently

If posted to desk duty, may be sitting during 8 hour shift with breaks, or while on standbys.

Standing

Frequently

If posted outside directing traffic, or on standbys may be standing for extended periods.

Walking

Frequently

If posted to floor duties, walking and stair climbing while on patrols or doing detex rounds.

Stooping (bending at waist)

Occasionally

In order to help pick up patients, cones, wheelchairs, etc.

Twisting

Occasionally

May use twisting motions in restraining patients or lifting patients when needed

Crouching (bending at knees)

Occasionally

If called upon to assist lifting patients or in vehicle assists such as putting air in tires etc.

Climbing

Occasionally

Stair climbing when doing rounds, or during fire alarms

Pushing/Pulling

Occasionally

More than 100 lbs. Moving deceased patients or patients in wheelchairs or on stretcher, or a disabled vehicle such as one stuck in the snow or mud etc.

Kneeling

Occasionally

When inflating tires etc.

Reaching

Occasionally

May be used during patient restraints

Bending

Occasionally

May be used during patient restraints

Lifting

Occasionally

16 – 30 lbs. Wooden horses, signs, wheelchairs etc.

Lifting & positioning patients – weight varies significantly

Occasionally

May have to assist with lifting large or handicapped patients onto exam tables. Also lifting of deceased patients onto trays for transport

Driving

Frequently

May be assigned to drive the security vehicles

Fine finger movement

Occasionally

Writing skills, typing skills, restraining patients with wrist restraints, and straps, unlocking and locking doors, roping off lots

Using keyboard

Occasionally

Typing occasional reports

Telephone use

Occasionally

Answering department phones when assigned to desk duty

Object Handling

Occasionally

Handling of fire extinguishers, stretchers, wheelchairs, sharps disposal, patient valuables, wooden horses, cones, signs, ropes etc.

Viewing PC monitor

Occasionally

When typing reports and monitoring surveillance

Effective communication

Constantly

Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents. May be exposed to or required to handle sensitive and confidential information.

Working Conditions : With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

Exposure

Frequency

Identify Protective Equipment Required or Recommended

Bodily Fluids

Occasionally

May be exposed to bodily fluids when restraining patients, moving deceased patients etc.

Infectious disease hazards

Occasionally

When restraining patients, moving deceased patients, disposing of found objects, such as sharps, etc.

Hazardous Materials

Occasionally

During chemical spills, when restraining patients, moving deceased, disposing of objects such as sharps etc.

Auditory hazards

Occasionally

Fire alarms, mechanical room noises.

Dust, Fumes, Gas, or Radiation

Occasionally

Fumes when driving from other vehicles, or positioned at lobby entrance, fumes from vehicles at entrance. Radiation from radioactive material searches when Radiation alarm goes off. Halon exposure from computer rooms.

Mechanical hazards

Occasionally

Exposed to low hanging pipes in mechanical room, air handling vents.

Extended working hours

Occasionally

May be asked to work overtime without advance notice.

Weather extreme

Frequently

Depending on the weather, may be exposed to winter conditions or extreme heat in summer if assigned to outside patrol etc.

Sensory Requirements: In the column to the right, indicate with an X all requirements that apply to the job.

Visual Acuity

Auditory

• Close Paper work

X

• Conversation

X

• CRT use

X

• Monitoring Equipment

X

• Color vision/perception

X

• Telephone

X

• Visual monotony

• Background Noise

Sensory Discrimination

Communication

• Hot/Cold

• Written Communication

X

• Sharp/Dull

• Oral Communication

X

Motor Coordination

Other (describe)

• Equipment Moving

X

Radio frequencies from portable radios/chargers.

X

Patient Care/Patient Contact Designation (check only one of the items listed below)

_ X _ Position facilitates the process that may impact patient access to services.

Sign on Bonus! The Security Officer, Charge Officer, and Security Supervisor role is now eligible for a $1,000 signing bonus. Important Details: Bonuses are paid out in 3 payments: $333 at 30 days of hire, $333 at 6 months of Hire, and $334 at 1-year of hire, this would be prorated for less than Full-Time. To be eligible, you must be a non-BILH employee or a previous eligible employee who returns to BILH after 1 year. Employee must be in good standing to receive the bonus at the time of payment. Per Diem roles are not eligible. All bonuses are subject to applicable taxes. If you leave Lahey Health & Medical Center before your first anniversary you will pay back the sign-on bonus to Lahey Health & Medical Center. This program is subject to change at any point. Any part-time positions will be pro-rated based off the full-time bonus amount.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled