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Expeditors Transcon Outbound Agent in Peabody, Massachusetts

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department

Key Responsibilities

  • Ensure smooth and timely freight process flow

  • Ensure accurate and timely data entry into our operational system

  • Track and Trace TRANSCON OUTBOUND Files and reporting

  • Use OUTBOUND TRANSCON workflow on daily basis

  • Ensure delivery of freight and timely clearance when applicable

  • Contribute to maintain good relationships with service providers.

  • Meet compliance at all times to regulations internal and external in accordance with government regulations.

  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity

  • Ensure all customers standard operating procedures in place and updated in the DLSOPs

  • Meet KPI standards in accordance with the Company’s procedures

  • Network communications, timely responses to emails and requests (internal and external)

  • Escalation of problems to Management when necessary

  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Knowledge:

  • Expeditors’ Company Policies and Procedures

  • Basic local regulatory knowledge for compliance

  • Global Logistics Industry knowledge

  • Hazardous materials certification (preferred)

Skills:

  • Pro-active, strong organizational skills.

  • Good computer skills (Excel, Word)

  • Fluent in English

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Behaviours:

  • Positive and willing to help attitude

All your information will be kept confidential according to EEO guidelines.

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