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The Arc of Opportunity Residential Manager in Pepperell, Massachusetts

The Residential Manager (RM) supervises all direct support professionals (overnight awake/asleep, relief) and is responsible for the quality of direct support services provided in their assigned program, including ensuring the daily operations of programs meet Federal, State and agency compliance regulations.

Schedule: Monday - Friday 9am-5pm (40 hr/week)


  • Collaborates with the Division Director, management, peers, and direct reports in the planning, management, and fulfillment of the agency’s short/long term goals

  • In partnership with Division Director and human resources department, conducts staff supervisions, provides coaching counseling, performance management, staff development, staff evaluations & assesses staff training needs with consistency

  • Ensures staffing and scheduling meet program needs and adheres to the payroll budget

  • Conducts interviews, reference checks, and program orientation with applicants & newly hired staff in accordance with organization policy, State and Federal labor laws

  • Completes all administrative functions for the assigned program within the required time frames

  • Acts as the primary leadership mentor for residential staff and interdisciplinary team members by providing necessary developmental training support and ensuring mandatory training compliance in assigned programs

  • Responsible for implementing key objectives, ensuring high standards of direct care and ongoing monitoring and management of operations in the assigned residential program

  • Implements Individual Support Plans (ISP) for individuals based on assessments, objectives, and goals

  • Provides direct service to individuals served routinely

  • Enhances and promotes The Arc of Opportunity’s strategic initiatives, overall brand, and organizational mission and values through positive promotion and representation

  • Actively advocates for individuals served and demonstrates agency mission and values in all interpersonal and professional relations

  • Must work a flexible schedule including nights, weekends, and holidays

    Required Qualifications:

  • Bachelor’s Degree in relative field and a minimum of one year experience in a human service field

  • Minimum of 6 months human service supervisory experience or minimum of 1 year human service senior staff role experience

  • Mathematical aptitude to reconcile monetary accounts, adhere to established budgets, schedule appropriately and control operational expenses within assigned areas of responsibility

  • On call responsibilities

  • A valid driver’s license and acceptable CORI/Fingerprint checks & driving record are required at all times during employment with The Arc of Opportunity

  • Use of personal vehicles is required & must meet all State requirements to include a valid registration, insurance, & safety standards

  • Ability and willingness to provide hand over hand assistance in personal care functions, including shower and hygiene assistance

  • Ability to lift up to 50 lbs.; kneel, bend and carry items; and sustain periods of walking, standing, sitting.

  • Ability to physically assist individuals according to their needs and perform physical restraint if necessary.

  • Functional and situational reasoning to follow policy, complete administrative tasks, problem solve, exercise sound judgment, prioritize multiple tasks, & crisis manage

  • Communication skills in written and oral English which convey clear and concise information in a professional & respectful manner to individuals supported, family members/guardians, government agencies, & community partners

  • Ability to work independently

    Comprehensive benefits package including vacation and sick leave, paid holidays, health, dental, life, disability, and 401K.

    The Arc of Opportunity is an affirmative action/equal opportunity employer committed to building a diverse and inclusive workforce. Applications from women, minorities, individuals with disabilities, and veterans are strongly encouraged.

    The Arc of Opportunity North Central Massachusetts is a smoke free workplace and campus

Monday-Friday 9am-5pm

40 hours/week