Job Information
Heart of the Berkshires Motel Front Desk Manager in Pittsfield, Massachusetts
About Us: Heart of the Berkshires Motel is a dynamic and customer-centric motel that is committed to breaking barriers and setting new standards in the hospitality industry. We take pride in providing exceptional service and memorable experiences for our guests. If you\'re passionate about hospitality, driven to exceed customer satisfaction, and eager to be part of a team dedicated to positive change, we invite you to join us as our Front Desk Manager. Job Summary: As the Front Desk Manager, you will play a pivotal role in ensuring an outstanding guest experience and in breaking barriers to exceed customer satisfaction. You will lead a team of front desk associates, set high standards for service excellence, and continuously seek innovative ways to enhance our guests\' stay. Key Responsibilities: - Guest Service: Provide exemplary guest service by setting a positive example and assisting guests with check-in, check-out, and any inquiries or concerns. - Team Leadership: Lead, mentor, and motivate the front desk team to ensure they deliver exceptional service and uphold our commitment to guest satisfaction. - Training and Development: Implement training programs and provide ongoing coaching to improve team performance and efficiency. - Barrier-Breaking Innovation: Identify opportunities to innovate and improve processes that enhance the guest experience. - Conflict Resolution: Effectively handle guest complaints and resolve issues promptly to ensure guest satisfaction. - Guest Feedback: Monitor guest feedback and reviews to identify areas for improvement and implement necessary changes. - Reservation Management: Oversee reservation systems, room assignments, and inventory management to optimize occupancy rates. - Billing and Payments: Ensure accurate billing and payment processes, including managing cash handling and transactions. - Safety and Security: Maintain a safe and secure environment for guests and staff by implementing and enforcing safety protocols. - Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless operations. - Budget Management: Assist in budget preparation and management, controlling costs while maintaining service quality. Qualifications: - Proven experience in front desk or hotel management, with a minimum of 2 years in a leadership role. - Exceptional customer service skills and a passion for exceeding guest satisfaction. - Strong leadership and team-building abilities. - Excellent communication and problem-solving skills. - Proficiency in hotel management software and reservation systems. - Knowledge of safety and security protocols. - Flexibility to work shifts, weekends, and holidays as needed. Benefits: - Competitive salary and performance-based bonuses. - Opportunities for career growth within a rapidly expanding organization. - Employee discounts and perks. - A supportive and collaborative team environment. At Heart of the Berkshires, we believe in the power of exceptional service and innovation to break barriers and exceed customer satisfaction. If you\'re a passionate leader who shares our vision, we encourage you to apply and be part of our journey to redefine hospitality standards.