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Guardian Life Individual Markets - Disability Claims Specialist in Pittsfield, Massachusetts

The purpose of this job posting is to collect and review candidate resumes to fill our upcoming class of ten new hires in June, 2024. This is a non-exempt position, with average starting compensation in the $26.00 to $28.00 per hour range, with a 3% annual bonus target..

At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and consumers, we focus as a team to turn what's possible into a reality. We create experiences for you to grow and enrich your career and future as a Disability Claims Specialist. We believe in your aspirations for purpose, leadership, and achievement in your professional and personal lives.

We will help build the core competencies you will need to be a successful Disability Claims Specialist. In your first year, we will provide extensive training in a highly supportive environment. If you have an internal drive to investigate using your critical thinking skills assessing policy matters and can manage competing priorities while meeting deadlines, this is your opportunity to make a difference, grow your career, and be a part of moving the organization into the future. 

In the role, you will

  • Work within a team providing strong customer service making timely, but thoughtful decisions to achieve a claim determination

  • Analyze policy language, medical, financial and other claim documentation

  • Work within a team driven and customer focused environment

  • Maintain composure and direction in high pressure situations 

  • Have exposure to JEDI (justice, equity, diversity & inclusion) programming to support our commitment to expanding mindsets, changing behaviors, and holding ourselves accountable to inspiring well-being

  • Develop and enhance your communication skills to meet the customer’s needs, while demonstrating empathy, flexibility, responsiveness, and an action-oriented approach

  • Develop critical thinking and investigative techniques to issue spot, identify resources needed to assist in making claim determinations while applying factual information provided by the customer to the policy to assess eligibility

  • Be expected to travel to meet with customers

You have

  • A college or university degree, or high school diploma with prior relevant work experience  

  • Experience and an interest in providing quality customer service 

  • Strong analytical skills, with attention to detail

  • Strong written and verbal communication skills 

  • Ability to prioritize with competing deadlines 

  • Working knowledge of Microsoft Office products, including Word, Excel, and Outlook 

*Location  *

The primary office location for this position is Pittsfield, MA with occasional travel to meet business needs. 

Salary Range

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

  • Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

  • Dental plan

  • Vision plan

  • Health care accounts – flexible spending, health reimbursement, and health savings accounts

  • Critical illness insurance

Life and Disability Insurance

  • Company-paid Life and Disability insurance plus voluntary supplemental coverage

  • Accident insurance

Retirement and Financial

  • 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

  • Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

  • Flexible work arrangements (part in-person/part remote)

  • Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

  • Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

  • Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

  • Emotional well-being, mental health, and work/life resources powered by Spring Health

  • Wellness programs, including fitness program and equipment reimbursement

  • Child, adult, and elder back-up care support through Bright Horizons

  • Adoption assistance

  • College planning

  • Tuition reimbursement

  • Student loan assistance

  • Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.


Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .