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Berkshire Bank IT Systems Analyst in Pittsfield, Massachusetts

Division: Technology Department: IT Reports to: IT Application Support Manager Status: Exempt Grade: 9 Location: Remote within the Berkshire Bank footprint with the ability to travel to Pittsfield, MA periodically Purpose/Objective: The IT Systems Analyst is responsible for detailed activities required to maintain system availability and functionality, and to collaborate with vendors and IT partners in the resolution of application outages and other "Keep the lights on" (KTLO) activities. The IT Systems Analyst serves as the administrator for applications to support compliance and achievement of business objectives. Executes system changes as requested by LOB partners or vendors, following defined change management procedures. Participates on project teams to implement new solutions or enhancements. Participates in business requirement elicitation, facilitates the execution of, and captures results for User Acceptance Testing. Serves as the IT ServiceDesk's escalation point and system expert when trouble-shooting user issues. Creates detailed application documentation and IT procedures. Helps manage risk through performance of control testing, and collaboration with vendors to remediate findings. Education: Associate's Degree in Computer Science or Business, or comparable work experience Experience: 1-3 years in administering or supporting technology solutions or comparable work experience Skills & Knowledge: Analytical/problem solving skills Attention to detail Ability to communicate technical materials to non-technical audiences Self-starter; able to work independently or in as part of a team Strong communication skills Awareness of and focus on service quality For full position details and to apply, please visit: