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Penn National Gaming Human Resources Coordinator in Plainville, Massachusetts


Are you a professional with superior administrative capabilities that is interested in growing in a Human Resources role? Are you ready to assist the HR team with recruiting, maintaining employee records, assisting with licensing processing and providing administrative support to all employees? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse and enthusiastic co-workers and unlimited growth and support from one of the top leaders in the gaming industry. An individual could be successful if they possess the following;

Your daily responsibilities include

  • Maintaining an upbeat & positive attitude as well as a professional, courteous, and friendly demeanor with all Team Members, applicants, and guests.

  • Enthusiastically supporting, promoting, and demonstrating exceptional customer service in accordance with department, company standards and programs.

  • Helping in all areas of HR, including employment, communication, team member events and record retention.

  • Performing administrative duties, including maintaining employee records, on-boarding and pre-employment processes, ordering office supplies, gaming licensing and renewals, etc.

  • Assisting in developing and maintaining property communication, to include employee self-service portal, back-of-house hallways; maintaining updated required federal, state, and local posters, and property communications

  • Assisting in coordinating and facilitating Talent Audition and New Hire Orientation.

  • Assisting with design and execution of engagement, wellness, and retention events.

  • Maintaining general office/lobby areas ensuring that they are neat/clean, orderly, and well stocked.

  • Handling Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.

To be successful in this position it will require the following skill set

  • Minimum of three years’ experience in a customer service position is required; previous experience working in Human resources is desired.

  • Proficient computer skills including Microsoft Office software (Word, PowerPoint, Excel, and Outlook); iCIMS and UltiPro experience a plus.

  • Previous Canva experience; Adobe software knowledge (Photoshop, Illustrator, Premier, Acrobat) also a plus.

  • Excellent verbal and written skills.

  • Ability to maintain confidentiality of sensitive information.

  • Ability to multi-task and problem solve.

  • Excellent organizational skills, presentation skills and ability to work independently and collaboratively.

  • Exceptional customer service focus including attention to producing quality results.

  • Must approach team member questions and concerns in a caring, confidential, and helpful manner.

  • Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer


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Job ID 2021-81790

Casino PropertyPlainridge Park Casino

Position Type Regular Full-Time

Category Human Resources