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State of Massachusetts Assistant Director, Quincy MEC in Quincy, Massachusetts

The mission of MassHealth is to improve the health outcomes of our diverse members, their families and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence and quality of life.



Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Assist the Director of the Quincy MassHealth Enrollment Center to lead the office and provide clear direction for staff.

  • Help to manage the introduction of new technology, strategic plans, improved business processes and challenges.

  • Help to improve customer service and member experience.

  • Manage a group of team managers and ensure the effective delivery of MassHealth programs and services to members.

  • Help lead, support and create a positive/motivating work environment for a staff of approximately 60 professional and administrative employees.

  • Communicate with various external providers, advocates and members to resolve eligibility questions and assure continuity of services.

  • Manage, track and report statistical data.

  • Provide quality assurance and internal productivity status using spreadsheets and database systems.

  • Handle labor relations issues.

  • Organize regular meetings with managers and mentor them.

  • Ensure that all staff correctly and consistently implement all NVRA policies and procedures.* *

  • Perform as the Subject Matter Expert for HIX & MWS releases.

  • Assist and participate in all audits.

  • Perform other duties as required by the Director.

Preferred Qualifications:

  • Strong, demonstrated management and leadership skills, and significant management experience in health care or other human services field.

  • Knowledge of change management.

  • The ability to build and motivate teams effectively.

  • Sound judgment, analytical skills, and creativity.

  • Excellent verbal and written communication skills.

  • Strong computer and data analysis skills.

  • Ability to prioritize, balance multiple assignments and adjust to changing circumstances.

  • Ability to manage relationships in a high volume, unionized work environment.

  • Ability to act independently and work collaboratively.

  • Knowledge of, and experience with, Electronic Documents Management.

  • Bachelor's Degree in Public Administration, Business Administration or Planning.

  • Experience in budget development and management, project management and labor relations.

Special Requirements:

Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state may be required.

Total Compensation:

As an employee of the Commonwealth of Massachusetts, you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

· 75% state paid medical insurance premium

· Reasonable Dental and Vision Plans

· Flexible Spending Account and Dependent Care Assistance programs

· Low cost basic and optional life insurance

· Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

· 11 paid holidays per year and competitive Sick, Vacation and Personal Time

· Tuition Benefit for employee and spouse at state colleges and universities

· Short-Term Disability and Extended Illness program participation options

· Incentive-based Wellness Programs

· Professional Development and Continuing Education opportunities

· Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit click on "Information for Job Applicants."

  • Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please the contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.


Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Exec Office Of Health and Human Services

Title: Assistant Director, Quincy MEC

Location: Massachusetts-Quincy - 100 Hancock Street

Requisition ID: 180008HF

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