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State Street Client Service Delivery - Assistant Vice President in Quincy, Massachusetts

High visibility client-facing role managing complex business queries and supporting a variety of client business management responsibilities. The role requires proficiency on Enterprise platforms to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience.

Responsibilities:

MANAGEMENT

  • Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues

  • Manage the change management administration and communication with clients.

  • Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.

  • Manage impact of change on the client support model by providing ongoing direction in the development, implementation and integration of new client change requests. Ensure the timely & accurate completion of development and operational change requests.

  • Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.

  • Influence others in preparing various statuses, activity and performance reports for senior management.

  • Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations.

  • Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.

PROBLEM RESOLTION:

  • Persuade or influence internal groups, as necessary to achieve desired results.

  • Anticipate critical risks and exposures and facilitate mitigation.

  • Ultimately responsible for the success of implementation problem resolution.

COMMUNICATION:

  • Persuade and influence colleagues at all levels.

  • Tactically use a broad array of communication vehicles to lead, direct, and facilitate client change requests.

PROCESS / LEADERSHIP:

  • Oversee and recommend best practices, and educate others on their implications.

  • Recognized authority across the organization and externally

  • Operate with minimal supervision in a complex environment

  • Company-wide impact/ influence

  • Influence strategic direction/vision across business units or groups

Qualifications

  • 6-8 years of financial services experience, in operational, technology, product management, or project capacity

  • Strong collaboration and influencing skills

  • Strong written and communication skills and ability to present to clients and senior STT management.

  • Strong sense of ownership and leadership

  • Posted 30+ Days Ago

  • Full time
  • R-614577
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