Job Information
Crescent Hotels and Resorts PBX Operator in Quincy, Massachusetts
Description
Do you enjoy talking to others and making their day better? Do you like a fast-paced environment?
We are looking for guest service superstars to join our At Your Service team! In this role, you will be the first point of contact for our guests reaching out by telephone. Your friendly voice and efficient service will help maintain the highest standards of service.
We offer great benefits, including medical/dental/vision, company-paid life insurance, short and long-term disability, matching 401k, free meals, hotel discounts and more!
WHAT YOU WILL BE DOING: You will answer incoming calls from guests, both external and in-house; communicate guest needs to the appropriate department and follow up to ensure that requests have been handled; take room service orders; field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
WHAT YOU SHOULD BRING TO THE TABLE: Previous guest service experience is required. Hotel experience is highly preferred. A friendly and professional demeanor is important, as well as strong computer skills and a comfort level with mobile apps. You will need to be able to multitask and remain calm and alert especially during emergency situations and heavy hotel activity.
WHEN YOU WILL BE WORKING: Hotels are open 24 hours a day, 7 days a week. The shifts are generally 7-3 or 3-11, but mid shifts will be scheduled based on business needs.
Qualifications
Behaviors
Preferred
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Peer Recognition: Inspired to perform well by the praise of coworkers
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Job Security: Inspired to perform well by the knowledge that your job is safe
Education
Required
- High School or better
Experience
Required
- Previous guest service experience is required. Hotel experience is highly preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)