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State of Massachusetts Provider Operations Specialist in Quincy, Massachusetts

/_GENERAL SUMMARY OF POSITION: _/ This position will work closely with Operations staff as well as other internal and external stakeholders such as; EOHHS staff, providers, and vendors in the development, implementation, and ongoing activities that support the MassHealth provider experience and overall goals and objectives of MassHealth. * */_GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:_/ This position will assist the Director of Provider Operations in the oversight of the MassHealth Business Support Services (BSS) contract. A focus will be on areas such as; Provider Enrollment and file updates, Revalidation, Provider education, communication, and outreach activities, Reports, etc. Additionally, this position will provide support to the MassHealth Contact Center Services Contract for provider calls. Other areas of focus will include development and maintenance of provider material ensuring accuracy and quality that will improve the provider experience. Developing and analyzing various reports that will gauge the effectiveness and quality of activities performed by our MassHealth contracts as well as satisfaction of Providers and internal stakeholders. * * /_Duties and Responsibilities (these duties are a general summary and not all inclusive):_/ Assist in the oversight of Business Support Services contract ensuring that policies, regulations and objectives are clearly and accurately supported by the vendor and put forth in a manner that best aligns with the MassHealth mission and goals Support the development, review, and issuance of provider material Participate and support internal workgroups by providing expertise related to training, education and communication techniques and development of material Assist in establishing and maintaining relationships with our vendors, EOHHS staff and the MassHealth provider community /_Preferred Qualifications:_/ Ability to communicate effectively in oral expressionand provide written and oral instructions Ability to analyze and determine the applicability of data, to draw conclusions and make recommendations Knowledge of methods used in the preparation of charts, graphs and tables Ability to adjust to varying or changing situations Proficient in computer programs including Microsoft office, word, excel, Teams Proficient analytic, interpersonal, and leadership skills /_About MASSHEALTH:_/ The mission of MassHealth is to improve the health outcomes of our diverse members, their families and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence and quality of life. For more information about our agency and programs please visit: www.mass.gov/masshealth /_TO APPLY:_/ Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days. /_Pre-Offer Process:_/ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.* II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.* III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: No substitutions will be permitted for the required (B) experience. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Exec Office Of Health and Human Services *Title: *Provider Operations Specialist Location: Massachusetts-Quincy - 100 Hancock Street Requisition ID: 22000AA8

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