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Mill Creek Residential Service Technician in Quincy, Massachusetts

Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands-on job requiring the performance of routine maintenance, painting, cleaning, and groundskeeping tasks. This position is accountable for identifying problems, cleaning, completing routine service requests, performing painting and regular maintenance in vacant apartment homes, maintaining the grounds and common areas in a clean and safe manner, and making routine repairs to maintain the material and aesthetic condition of the community. The Service Technician I works in accordance with operating and safety standards, ensuring requests and repairs are made in a safe, reliable, timely manner. They anticipate and evaluate potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.

Essential Functions/Responsibilities

  • Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards

  • Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards

  • Maintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebs

  • Perform maintenance in vacant apartment homes

  • Perform painting in vacant homes

  • Perform service requests in occupied apartment homes

  • Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial

  • Replacement of light bulbs in common areas and buildings

  • Pressure washing the buildings and parking areas as needed

  • Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects

  • Respond to resident requests promptly, delivering excellent customer service

  • Promote safe work practices among on-site team

  • Ensure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulations

  • Address and complete all other duties as assigned

  • Embody the Mill Creek mission, values, and brand promise in all that they do

Education and Experience

  • High School diploma or equivalent (GED) preferred

  • Experience performing maintenance duties helpful

  • Multi-Family maintenance experience helpful

Skills/Specialized Knowledge

  • Accurately take measurements and perform basic arithmetic

  • Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment, safety equipment, electric and hand-powered augers and others as needed

  • Ability to use general office equipment such as key system programmers and software, app-based software, and personal computer

  • Safely use chemicals, paint, and general cleaning supplies

  • Frequently and safely operate motorized vehicles such as a golf cart

About the Benefits of joining the Mill Creek Team

  • Competitive compensation

  • Comprehensive medical, dental and vision

  • Employer sponsored short and long term disability, Life and ADD insurance

  • 401k with employer matching

  • Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.

For more information about our DE&I initiatives, please click here ( to review our inaugural Environmental, Social, Governance (ESG) Report.