Massachusetts Veterans Jobs

Senior Manager, Customer Solutions - 2406202051W

Description

Johnson & Johnson is currently seeking a Senior Manager, Customer Solutions to join our Commercial Operations team located in West Chester, PA, Raynham, MA, Warsaw, IN, Palm Beach Gardens, FL or Raritan, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

As the Senior Manager, Customer Solutions at Johnson & Johnson, you will have the unique opportunity to make a significant impact on our organization. You will be responsible for successfully implementing our customer solutions strategy, guaranteeing that we deliver outstanding service to our customers at the appropriate cost to serve. This role is exciting because you will have the chance to achieve exceptional results, all while working for a company that is dedicated to making a positive impact in people's lives.

Key Responsibilities:

• Lead the strategic design of process solutions for the bill-only process within Orthopedics, which are expected to significantly reduce cost and burden on the sales force, identifying appropriate level of partnership and service channels with external partners

• Lead the development of Cost to Serve initiatives and create activity-based-costing assessments to enable more strategic discussions about cost drivers within Orthopedics

• Govern, maintain, and develop opportunities for value creation with Orthopedics Sales Policies including cost to serve assessment, policy maintenance, and governance

• Partner internally and externally to consider legal, HCC, compliance, and other considerations related to the bill-only process

• Lead a team of specialists and provide effective coaching, feedback, support, and talent development

• Monitor and analyze customer feedback and data to identify areas for improvement and implement changes as necessary.

Qualifications

Qualifications

Education:

• Bachelor's degree in a relevant field

Experience and Skills:

Required:

• Ability to independently lead the design of creative solutions for complex business problems that consider multi-stakeholder feedback

• Demonstrated experience leading projects organizational change initiatives

• Strong leadership skills with the ability to motivate and inspire a team to achieve superior results.

• Exceptional communication and interpersonal skills.

• Excellent problem-solving and decision-making abilities.

• Ability to thrive in a fast-paced, dynamic environment.

Preferred:

• Experience in the healthcare industry either with medical facilities or manufacturers/vendors

• Experience interacting with customers and external partners.

• Ability to use high emotional intelligence to build support with team members.

Other:

• Travel requirement: Up to 20% nationally.

• Certifications in customer service or related fields are preferred.

The anticipated base pay range for this position is $118,000 to $203,550. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

• Holiday pay, including Floating Holidays – up to 13 days per calendar year

• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on July 25, 2024. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

#LI-MK2

Primary Location NA-US-Pennsylvania-West Chester

Other Locations NA-US-Indiana-Warsaw, NA-US-Florida-Palm Beach Gardens, NA-US-Massachusetts-Raynham, NA-US-New Jersey-Raritan

Organization DePuy Synthes Sales, Inc. (6032)

Job Function Sales Operations & Administration

Req ID: 2406202051W