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Otis Elevator Company Maintenance Field Operations Leader in Remote City, Massachusetts

Date Posted:



United States of America


OTNCH: North Carolina Home Offices Remote Location, Remote City, NC, 06032 USAOtis Elevator Company is searching for a highly motivated Maintenance Operations Leader to lead all service operations activities in the Eastern region. This individual will be responsible for day-to-day management of regional staff supporting maintenance operations in the branches. This role will require approximately 60% travel. Job Responsibilities:

  • Lead a team of regional field operations managers, regional field engineers and service project managers

  • Partner with EHS managers on all safety requirements, initiatives and projects related to service mechanics

  • Lead with ideas on improving safety/field processes and implement best-in-class practices

  • Provide direction on matters of service operations efficiency, cost and other metrics to General Managers and RGMs

  • Collaborate with Labor Relations managers on union related matters and help resolve issues for/related to the service field workforce

  • Actively participate in union negotiations, grievances, etc.

  • Develop internal talent and partner with internal and external stakeholders to recruit external talent with a focus on enhancing diversity within field workforce

  • Meeting with customers to ensure obligations and expectations are achieved

  • Directing the performance of field maintenance and contractual service operations

  • Managing fleet vehicles for the field staff in the region

  • Managing the expenditure of labor and materials

  • Supporting and implementing NAA initiatives ie: PUI, Otis One, Rebel units, etc.

  • Partner with all functional teams such as HR, Union Relations, Legal to lead field workforce

    Education :

  • High school education required; BA/BS degree preferred or equivalent relevant work experience


  • Experience with leading a geographically dispersed team

  • Elevator industry experience is desired, but not required

  • Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment

  • Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities

  • Candidates must have strong computer and technology skills, business acumen and a passion for customer service

This role is a remote opportunity. Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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