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Trane Technologies Technical Account Manager - ServiceNow in Remote, Massachusetts
Technical Account Manager
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.
We are seeking a highly skilled and motivated Technical Account Manager to join our team. The Technical Account Manager will be responsible for building and maintaining strong client relationships, providing technical expertise and support, and ensuring the successful implementation and utilization of our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.
Responsibilities:
Serve as the main point of contact for our clients, developing and maintaining long-term business relationships
Understand clients' technical requirements and objectives, and provide solutions and recommendations accordingly
Serve as the single -point of contact for troubleshooting and support, follow-up and timely - resolution of -support cases, configuration review and project related requirements
Collaborate with cross-functional teams to ensure smooth implementation and integration of our products and services. Liase directly with Product Engineering for escalated issues
Support case ownership to identify common issues for broader resolution ( eg. training, product, enhancements. etc.)
Assist with developing minor– enhancements to enable the customer experience as needed
Conduct regular check-ins with clients to evaluate their satisfaction and identify opportunities for improvement
Stay up-to-date with industry trends, technologies, and best practices to provide valuable insights and solutions to clients
Prepare and present reports and progress updates to internal stakeholders and clients as needed
Qualifications:
Bachelor's degree in a relevant field such as Computer Science or Engineering
Must have experience working with or in ServiceNow.
Previous experience in a technical support or account management role
Strong technical background and understanding of software and hardware systems
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders
Proven ability to effectively manage multiple clients and projects simultaneously
Strong problem-solving skills and ability to think analytically and creatively
Self-motivated and proactive, with a strong sense of accountability and ownership
Ability to thrive in a fast-paced and dynamic environment.
About Nuvolo:
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands including 7-11, Chevron, and Premera Blue Cross trust Nuvolo to optimize their workplace operations.
Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The salary range for this position is $105,000-$110,000 base salary plus bonus . Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education.
Department
Service Delivery
Employment Type
Full-Time
Minimum Experience
Experienced
Compensation
$110,000-$115,000
Trane Technologies
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