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State of Massachusetts Assistant Director - North Shore in Salem, Massachusetts

The Department of Transitional Assistance (DTA) is seeking qualified individuals to fill the role of Local Office Assistant Director. The selected candidate will assist in the management of all programs administered by the Department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP) and Employment Services within the communities served by the office. _Duties and Responsibilities (these duties are a general summary and not all inclusive):__ * Assist the Director with the implementation of efficient business models utilizing available data in order to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures incorporating good customer service objectives. * Plan, control and execute priority work assignments of eligibility staff to assure compliance with goals, objectives and priorities established by the Department. * Assist in developing and maintaining community relationships for the purpose of achieving the agency mission. * Ensure staff for all programs has an opportunity for professional development and job satisfaction, with consistent evaluations based upon their performance. * Direct and supervise the administrative functions of the Transitional Assistance Office including coordination and plans for adequate staffing. * Evaluate the needs of the area office and develops plans in regard to personnel, equipment, space and supplies. * Process and coordinate all personnel changes with the Human Resources Unit as well as the maintenance of employee performance and attendance reports. * Responsible for the data processing within the Transitional Assistance Office.* * *Preferred Qualifications:* * Ability to provide motivation, encouragement, leadership and supervision to an interdisciplinary team of staff responsible for effectively and efficiently delivering quality customer service, resources and services. * Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation. * Exceptional negotiation, conflict resolution and coaching skills. * Ability to manage multiple tasks simultaneously as a result of effective planning, delegation and communication. * Experience in workforce development, education or housing. * Understanding of issues of poverty and diverse low-income populations. * Excellent verbal and written communication and reporting skills. * Strong computer skills, including word processing, email, and Excel. * Bachelor’s Degree. * Given the population served, bilingual or multilingual Fluency. *TO APPLY:* Please upload both Resume and Cover Letter. *About The Department of transitional assistance:* The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in nine residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities. Learn more about our services and programs *Pre-Offer Process:* A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants." Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the *ADA Reasonable Accommodation Online Request Form.* For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2. _*MINIMUM ENTRANCE REQUIREMENTS:* Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Community and Social Services *Organization: Department of Transitional Assistance *Title: *Assistant Director - North Shore Location: Massachusetts-Salem - 45 Congress St Requisition ID: 230006B5