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North Shore Community Health Dental Program Director in Salem, Massachusetts

Dental Program Director

Salem, MA (

Job Type



Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Dental Program Director. The Dental Program Director provides leadership and management of the business aspect of the Dental Department across all dental sites at NSCH’s. This position will work to ensure the strategies and business model is aligned with the overall strategic plan of NSCH in regards to fiscal responsibility, policy/procedure development, population health, and systems integration.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.


North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.


Healthy People | Vibrant Communities



We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.


Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.


Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.


We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.


NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.


NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Leadership and management

  • Ensures compliance with federal and state laws and regulations, accrediting organization, certifying organizations and the standards of NSCH

  • Participates in dental program development, grant writing, grant review and reporting in collaboration with other NSCH departments

  • Leads in visioning and strategic planning of the dental department in collaboration with the Dental Director

  • Creates department goals and objectives including developing measurable outcomes for success

  • Develops communication plan for NSCH leadership and dental staff regarding department goals and objectives

  • Implements the strategic plan in collaboration with department leaders, managers and staff

  • Oversees and insures participation in NSCH’s performance management program for dental department including but not limited to:

  • Creates and updates job descriptions

  • Insures department supervisors and staff complete performance evaluations in timely manner

  • Collaborates with the Dental Director and the Dental Operations Manager on personnel hiring, management, training, and support.

  • Participates in the preparation of grant applications as needed to benefit the continuous growth and development dental department.

  • Serves on committees, taskforces, special project teams as needed or as assigned by NSCH Leadership (i.e. Quality Assurance/Quality Improvement, Performance Improvement, Patient Centered Medical Home, Safety, C3)

Fiscal Responsibility

  • Develops operating budget for dental department in collaboration with Dental Director, finance department and health center leadership

  • Forecasts provider patient visits based on NSCH data and CHC benchmark data

  • Forecasts operating expenses for dental department including supplies and equipment replacement/maintenance.

  • Responsible for dental department vendor management to insure optimal performance of negotiated contracts

  • Monitors revenue cycle to insure maximized reimbursement for services while insuring adherence to all state, federal and FQHC regulations

  • Insures for annual updated Federal Poverty Level Income Scales

  • Prepares annual dental department sliding fee scale for essential and non-essential services

  • Monitors accuracy and implementation of good faith estimates on all self-pay services

  • Develop, set benchmarks and monitor financial metrics including but not limited to:

  • No show rate

  • Direct Costs Per visit

  • Charges per encounter

  • Payer mix (per site)

Policy and Procedure Development

• Develops, implements and ensures compliance with NSCH and dental department policies and procedures

• Formulates and recommends policies related to dental staff, quality assessment, and dental education to NSCH leadership

• Ensures compliance to emergency and safety procedures including organizing mock codes and fire drills

Population Health and Quality

  • Monitors dental quality metrics in relation to industry benchmarks including but not limited to:

  • Case Completion Rate

  • Caries at Recall

  • Risk assessment of all Dental Patients

  • Sealants 6-9 years and 10-14 years (UDS/HRSA measure)

  • Topical Fluoride Treatment

  • Self-Management Goal Setting

  • Types of Services provided

  • Percent of patients presenting as Emergencies

  • Develops Continuous Quality Improvement Program based on clinical data and quality metrics

  • Collaborates with the Director of Quality on developing and implementing specific dental quality improvement projects

  • Works with the Dental Director to ensure periodic chart audits; reviews quality metrics

  • Develops patient engagement strategies including regular patient satisfaction surveys

Systems integration

  • Creates workflows in Electronic Dental Record that support cross departmental communication and collaboration with medical, behavioral health, dental and school-based departments

  • Creates and monitors standard supply management system for all dental sites

  • Monitors patient schedule for trends in access and capacity to make recommendations for wait lists, expanded hours, increased staffing

  • Collaborates with medical directors to develop and implement integrated medical/behavioral and dental health strategies for NSCH patients

Other duties as assigned


  • A minimum of five years’ experience in dental practice administration

  • Ability to collaborate across different practice areas, organizational levels, etc.

  • Ability evaluate data to make data-driven decisions

  • Demonstrated experience in continuous improvement practices.

  • A minimum of three years of leadership in personnel management, and dental operations

  • Community Health Center experience preferred

  • Experience with Electronic Dental Records

  • Demonstrated ability to work in a culturally-diverse environment

  • Demonstrated excellent communication, interpersonal, and customer service skills

  • Ability to travel to other NSCH sites for meetings and as needed is required.

  • Some evening and weekend hours may be required.

Please note:North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761