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North Shore Community Health Health Information Management Specialist in Salem, Massachusetts

Health Information Management Specialist

Salem, MA (



North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

  • Comprehensive primary care.

  • Dental services.

  • Behavioral health care.

  • Care management.

  • Pharmacy services.

  • Substance abuse disorder treatment.

  • Nurse care management.

  • Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Primary Purpose of Position:

We are seeking a self-motivated and experienced Health Information Management (HIM) Specialist to join our Operations team. Reporting to the Senior Manager of Operations Systems, the HIM Specialist will play a crucial role in maintaining the integrity of medical records.

In this role, the HIM Specialist will ensure that all document images and physical documents are accurately loaded into the appropriate charts, maintaining the highest standards of medical record integrity. A key focus will be on HIPAA compliance, ensuring that all batch exceptions and batches are processed correctly via the third-party company.

The HIM Specialist will also be responsible for monitoring and completing all queues, managing interface messaging related to these queues. Additionally, they will establish and maintain relationships with all sites and clinical personnel to minimize faxing, scanning, and HIM-related issues, providing support as needed.

A significant part of the role involves assisting end-users in the most optimum use of key applications for health information management, providing necessary training and support. This position requires a proactive individual with a strong understanding of HIPAA regulations and a commitment to maintaining the accuracy and confidentiality of health information.

Essential Functions:

·Queue Monitoring: Monitor HIM-related queues in the EPIC system, identifying trends and patterns to resolve issues.

·Chart Management: Merge and unmerge charts as requested, ensuring accurate patient records.

·Consent Management: Unlink CareEverywhere consent when necessary.

·Data Process Understanding: Maintain a thorough understanding of EPIC data processes and correct interface errors from external agencies.

·Overlay Corrections: Perform overlay corrections and review errors and changes in patient demographics.

·Record Management: Maintain a low volume of unlinked records in the work queue.

·Information Loading: Load releases of information into patients’ charts and documentations from outside agencies, including lab results, medical imaging reports, and consult notes.

·Chart Corrections: Manage medical chart corrections, including note removals, patient dismissals, advisories, flags, and marking patients as employees, VIP, or confidential.

·Immunization Management: Remove or relocate immunizations within patient records.

·Medication Accuracy: Remove inaccurately reported medications from patient records.

·Result Note Updates: Update content of result notes, tie consult notes to patient referrals, and send for provider review.

·Communication and Collaboration: Foster an environment of open communication and cross-functional collaboration.

·Training and Meetings: Attend and complete all required training and participate in meetings as needed.

·Perform additional duties to support NSCH’s mission as assigned.

Non-Essential Functions:

  • Attends periodic staff meetings

  • Adheres to NSCH policies

  • Adheres to NSCH values and principles:


North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.


Healthy People | Vibrant Communities



We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.


Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.


Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.


We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.


NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.


NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.


Requirements and Qualifications:

· A minimum of two (3) years of experience in healthcare or related field with a minimum of one (1) year in a Health Information Management capacity.

· Proven experience in HIPAA and medical charting compliance.

· Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.) required. Experience with electronic medical records systems required.

· Excellent verbal and written communication skills, attention to detail and overall organizational skills.

· Proven ability to prioritize and execute tasks in a fast-paced environment, while working collaboratively with medical staff and other clinical operations partners.

· Demonstrated effective analytical and creative problem solver.

· Demonstrated ability to build relationships and lead in a matrixed organization.

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre-hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at

At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.