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Generac Power Systems Technical Field Service Representative II - Energy Systems - Salem, MA in Salem, Massachusetts

Technical Field Service Representative II - Energy Systems - Salem, MA

Company Energy Systems East

Name Technical Field Service Representative II - Energy Systems - Salem, MA

Req # 64234

Employment Type Full Time

Shift 1st

At Energy Systems, a subsidiary of Generac, our people help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our customers have peace of mind.

It’s a challenge, and an invitation. Most importantly, it’s an opportunity to join an industry leader. There’s never been a better time to work at Energy Systems. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.

The Technical Field Service Representative Level II is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales commissioning support of Generac industrial products. This position will require up to 50% travel.

Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators

Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed

Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs

Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner

Stays current on NFPA and State regulations for EPSS

Conducting equipment commissioning for the industrial and MPS products

Perform scheduled preventative maintenance service and/or repairs of generators

Minimal Qualifications:

Education :

High school Diploma

Work Experience:

4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)


Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams

Understand components and operation of an electrical distribution system

Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision

Experienced in Electronics, Electromechanical Technology

Knowledge of power generation; light tower, pumps, and heating products

Spark Ignited knowledge

Preferred Qualifications :


Associates Degree in Mechanical Engineering or equivalent

Work Experience:

6 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)


Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.) Proficiency in schematic and service documentation

Level of Independence: This position acts under the Service Operations Manager.

Compensation : Energy Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.


We are an inclusive company that celebrates differences and keeps equity and respect at the forefront.

Competitive Benefits: Health, Dental, Vision, & 401k

401 (k) retirement savings plans with company match

Medical support programs: Maternity, Diabetes, Treatment Decision Support and more

Work-life benefits: PTO and Holidays

Physical Demands: While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to use hands to manipulate objects, tools, or controls; and talk and hear. The employee is regularly required to walk; stoop; crouch; bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The employee must comply with the assigned location PPE requirements including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks and closed toed or safety shoes as required by facility safety policies.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”