HAWC Triage Coordinator in Salem, Massachusetts
HEALING ABUSE WORKING FOR CHANGE Triage Coordinator Job Description General Description This 30-40 hour/week position is responsible for triaging clients? immediate needs and providing logistical support fo daily operations. Responsibilities include management & distribution of supplies to clients; front line coverage of office phones and scheduling client appointments, and processing of financial documentation. Provides administrative and project support to Directors of Operations & Finance. This is a salaried position in the range of $30,000-$35,000 with considerations given to bilingual language skills and experience, and with a potential raise following a four month review. This position is based out of HAWC?s Salem office and is supervised by Director of Finance & Administration. Qualifications & Requirements Bilingual in Spanish & English/Bicultural Preferred Strong organizational and administrative skills with attention to detail Computer proficiency Ability to provide empathic support, maintain confidentiality and calm with individuals Basic accounting skills, experience with Quickbooks or the willingness to learn Proven interpersonal and communication skills (both verbal and written) Commitment to promoting cultural competency and social justice values Ability to work independently and as part of a team Ability to multitask Motivated and resourceful Complete 30 hour pre-service training for new staff and volunteers Able to flex hours to meet position responsibilities Must have access to transportation Position Duties & Responsibilities Front line coverage of incoming office calls and office reception, including responding to survivors of domestic violence, assessing their needs and connecting them to services Pre-screens and schedules clients for appointments/intakes with HAWC services Process daily mail and scan invoices into Bill.com Collects receipts and other financial back up and enters data into Quick Books Reconciliation of credit card account Supports Director of Finance & Director of Operations on various projects Supports staff attorneys with copying, mailing and data entry Collects, sorts and distributes mail and supplies to clients Collects, sorts and inventories donations and supplies (must be able to lift 25 pounds) Participates in coverage of HAWC?s 24/7 emergency hotline Attends regular supervision, team meetings and all staff meetings Ability to work in the office and remotely in compliance with Remote Work Policy, as public health requires. We do not discriminate on the basis of race, color, national origin, religion, gender or gender identity, familial status, disability, ancestry, age, marital status, public assistance status or genetic information. Survivors, people who are bilingual/bicultural, persons of color, people with disabiliteis and members of the LGBTQ community are strongly encouraged to apply.