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Waste Connections Collections Representative in Seekonk, Massachusetts

Job TitleCollections RepresentativePrimary LocationSeekonk, MassachusettsEmployee TypeEmployeeJob Description

Mega Disposal is looking for an experienced COLLECTIONS REPRESENTATIVE for our Seekonk, MA location.

Responsibilities:

  • Works in conjunction with other departments to resolve customer disputes.

  • Coordinate with customers in bill collection

  • Demonstrates the ability to become proficient in the use of proprietary operational systems.

  • Effectively communicates issues, needs and opportunities with customer service employees and other managers.

  • Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

  • Solicits sales of new or additional services.

  • Addresses complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.

  • Communicates with customers in a manner that promotes goodwill.

  • Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

  • Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices

  • Processes payments from customers and researches customer inquiries regarding their invoice.

  • Updates customer account information for routing and billing purposes.

  • Contact customers regarding money owed

Requirements Ideal candidate will possess:

  • 2 years of Customer Service experience in a high call volume atmosphere

  • Degree from a 4 year college or university (preferred)

  • Experience with Microsoft Word, Excel and Outlook

  • Excellent verbal and written communication skills

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

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