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Making Opportunity Count Inc Assistant Shelter Manager in Shrewsbury, Massachusetts

About Us: About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Central Massachusetts. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact. To learn more please visit:

We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction!

For most positions, these benefits will include:

  • Health, Dental, and Vision Insurance

  • Company Paid Life Insurance and Long Term Disability

  • Flexible Spending Account

  • 13 Paid Vacation Days

  • 12 Paid Sick Days

  • 13 Paid Holidays

  • Hybrid Work Opportunities

  • Student Loan Forgiveness Assistance

  • Tuition Remission

  • Pet Insurance

  • Employee Discounts

  • Professional Development Opportunities

  • Immediate 403b Employer Contribution, 100% Vesting on Day One!

    Available Shifts: 11am-7pm and 12pm-8am

    About This Opportunity :

The Assistant Shelter Manager is responsible for supporting the day-to-day operation of the shelter. The Assistant Shelter Manager provides a constant presence for the families residing at the Shelter by ensuring their needs are met and that the Shelter is a clean, healthy, and safe place. Working in coordination and under the supervision of Shelter Manager, the position always provides a professional presence, ensuring that scheduling, rotations, crisis management, customer service, security, food service, clothing, toiletries, medical care and referrals is coordinated day to day as needed.

Key Responsibilities :

  • The Assistant Shelter Manager serves as an onsite staff presence to families residing in the Shelter and assists in coordinating shelter resources to ensure all client needs are met

  • Monitor the shelter space for cleanliness, safety and supply stocks at regular intervals throughout the shift. This may include, but is not limited to, monitoring the safety of the building, including checking doors and windows, tracking the residents entering and exiting the Shelter, and ensuring that all areas of the Shelter are adequately stocked

  • The Assistant Shelter Manager ensure that all residents are abiding by shelter rules and enforce the rules as necessary

  • In coordination with site staff, oversee the upkeep of the Shelter, making sure the shelter is clean and orderly and residents are safe

  • Maintain inventory of all shelter supplies including procurement and purchasing

  • Ensure all front office procedures are properly implemented and followed, including the use of room keys, donations, vendor visitors etc.

  • Maintain all binders and forms necessary for shelter operations including but not limited to emergency forms, sign ins/outs, and incident reporting

  • The Assistant Shelter Manager maintain an accurate log of the activities in the house

  • Ensure that all transportation utilized by residents is properly recorded and communicated

  • The Assistant Shelter Manager respond to crises, with back-up from the Shelter Manager and/or the Director of Shelter Operations

  • Provide supervision and accountability for direct service delivery for all Shift Leader and Support Workers

  • Attending all DHCD meetings and training, as needed, determined by the Shelter Director.

  • Other duties as assigned by the Shelter Manager and Director of Shelter Operations

    What You Bring :

  • High school diploma, GED or equivalent

  • 5 years’ experience in the human service field

  • Training in CPR and First Aid

  • Ability to demonstrate compassion and the ability to understand of the needs of homeless families

  • Strong communication skills and the ability to set limits in a fair and supportive way

  • Ability to think creatively and respond to crises quickly and calmly

  • Ability to maintain a polite and professional demeanor at all times

  • Strong organizational skills

  • Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care

  • Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds

  • Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner

  • Preferred multi-lingual or bilingual abilities

  • Adaptable in the face of conflict with multiple and changing priorities

Work Authorization:

  • Must have unrestricted work authorization to work in the United States

  • Must be 18 years or older.

    At Making Opportunity Count, we deeply value our culture and are dedicated to fostering a workplace where everyone feels valued and empowered. This is evident through:

  • Our non-profit Environment: Our values driven work atmosphere focuses on making a meaningful impact in our community. Our shared commitment to service develops a uniquely supportive culture.

  • Championing Diversity, Equity, and Inclusion: We actively promote and celebrate diversity in all forms by embracing diverse perspectives, backgrounds, and experiences while ensuring equitable opportunities for all employees to thrive.

  • Career Advancement: Our employees’ growth is paramount. We offer comprehensive training programs, mentorship, and advancement opportunities to assist employees in the pursuit of their career goals.

    We believe in the potential of people and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if you do not meet every listed requirement. Your unique experiences and perspectives are what help us shape the future of Making Opportunity Count.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. People of color, members of Tribal Nations and Native communities, LGBTQ-identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English are strongly encouraged to apply.