Colwen Hotels Banquet Server in Somerville, Massachusetts

The Brand New - The *Row Hotel Autograph Collection is seeking engaging, friendly, detail oriented Banquet Servers. These individuals will provide extraordinary service, while creating memorable experiences to our guests. *

GENERAL RESPONSIBILITIES:

  • Ensure banquet rooms are set as per Banquet Event Orders and management specifications

  • Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible)

  • Adherence to sequence of service standards

  • Adherence to all applicable Cowlen/brand standards

  • Review and understand event plan at beginning of each shift

  • Maintain knowledge of all menu items and composition

  • Inspect cleanliness and presentation of all china, glass and sliver prior to use

  • Serve food and beverages in accordance with standards and in a professional courteous manner

  • Clean designated areas in accordance with defined procedures

  • Ensure sideboards are cleaned and stocked at end of shift

  • Ensure table presentation (flowers etc.) are fresh and appropriate

  • Set tables to standards, and that all items are clean and in good repair

  • Ensure steps of service are followed

  • Anticipate guests needs/expectations and exceed them

  • Clean tables and ensure they are cleaned once guests have finished (balance speed without rushing guests)

  • Follow appropriate procedures for serving alcohol according to state laws and Colwen standards

  • Maintain personal hygiene to ensure food safe for consumption ( proper handwashing, cover wounds) and take pride in appearance

  • Minimum one year related work experience( hotel banquet preferred)

  • Friendly and motivated with strong customer service focus

  • TIPS certification ( within 30 days if expired)

  • Proficient in English language (bilingual strongly preferred

  • Must be willing to work holidays and weekends

  • Must be willing to work varied hours

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth

  • Warm and supportive work environment

  • Competitive Wages

  • Medical, Dental and Vision Insurance

  • Company-funded Health Reimbursement Account

  • Flex Spending Account

  • Voluntary Life Insurance

  • Short Term and Long Term Disability

  • 401(k) retirement plan with Employer Match after one year of employment

  • Paid Time off Programs

  • Holiday Pay

  • Jury Duty Leave and Bereavement Leave

  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V