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Staples BDS Selling Solutions Advisor in Somerville, Massachusetts

Description

Position Summary:

Responsible for providing exceptional customer service and driving sales while creating a positive and productive environment for our customers and associates.

General Purpose:

Customer Service, Total Solution Selling

Role Qualifications:

  • Must exhibit highly effective Selling and Service behaviors in all interactions and communications with customers to build loyalty and satisfaction; serving as a trusted advisor

  • Committed to offering every customer a total solution for his/her product and services need

  • Embraces Staples values and commitment

Position Responsibilities:

  • Engages customers to understand their needs and present product and services solutions

  • Presents solutions across a broad range of product, including Computing, Printing, Office Supplies, Furniture, Ink & Toner, and Paper

  • Maintains and applies knowledge of technology products and services through required trainings and certifications as well as self-development

  • Support the store Customer Development program through generating and handing off customer leads

  • Respond and resolve customer requests and concerns

  • Provide an inviting environment for the customers by maintaining a neat and clean department

  • Adhere to all company policies procedures & safety standards

  • Perform other related duties as assigned, including merchandising and stocking

Qualifications

Basic Skills Required:

  • Able to engage and speak to customers

  • Able to work a flexible schedule; including nights, weekends and holidays

  • Ability to lift and/or move up to 50 pounds occasionally and 25 pounds regularly and climb ladders

  • Ability to stand and move about for extended periods of time with only brief periods of sitting

Preferred Skills and Experience:

  • Selling and customer service experience

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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