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Aston Carter Customer Service Representative in Somerville, Massachusetts


• Assist incoming callers with requests and providing great customer service

• Assist customers with submitting a request for medical records

• Provide status updates regarding requests

• An upbeat, patient centered attitude is a must

• Our employees must, at all times, safeguard and protect patients’ right to privacy

• We are responsible for ensuring that only authorized individuals have access to our patient’s medical information and that all releases of information are in compliant with the request, authorization, company policy, and HIPAA regulations

• Applicants should have familiarity with medical terminology and medical office processes and procedures


customer service, call center, outbound call, healthcare, Microsoft office, Banking, Hvac, Auto parts, Counter sales, Medical records management, HIPAA, Work from Home

Top Skills Details:

customer service, call center, outbound call

Additional Skills & Qualifications:

6+ Months of call center experience

High school diploma or equivalent

• At least 1 year of experience in medical records department or a like setting

o Preferred but not required

• Minimum of 6 months of prior inbound call center experience

o Required

• Strong computer skills

• Knowledge of Microsoft Word and Excel

• Communication skills

• Ability to type 50 WPM

• Must be able to use a fax, copier, and scanning machine

• Must be willing to learn new equipment and processes quickly

• Must be self-motivated, a team player and have proven customer satisfaction skills

• Understanding of HIPAA privacy laws and compliance standards

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.