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Behind the Design Operations Manager in South Boston, Massachusetts

We’re looking for an Operations Management Pro for a standout Boston fabrication company in the window treatment niche focused on quality, collaboration, and exemplary customer service. If you’re looking to add efficiency to a business and oversee a team of excellent project managers in a creative niche, this one’s for you! 

Schedule: 8-5pm, M-F onsite at our South Boston workroom. 

Compensation: Offer range of  $75-90, experience dependent 

Benefits: 

  • 10 days PTO, accrual based in year 1. 

  • 5 sick days/year. 

  • 10 paid holidays/year. 

  • Parking or public transportation reimbursement

  • Retirement Savings available through employer.

  • Roth 401k coming in 2025: available after 90 days

    A Day in the Life: 

  • Assist with scheduling on behalf of ownership and oversee fabrication schedules. 

  • Act as a people manager of project managers. 

  • Act as a manager of each project manager’s projects at a high level,, gaining oversight through use of Airtable and ensuring all projects meet tight timeline expectations. 

  • Act as a high level account manager with manufacturers. 

  • Maintain a presence on the workroom floor to observe and increase efficiency.

  • Oversee schedule of work and approve time off requests from staff. 

  • Answer staff’s questions on a daily onsite basis. 

  • Review payroll

  • Enforce process

  • Pay bills or write checks

  • Provide safety support, facilities management or utility management 

  • Eventually be first touchpoint for end users and partners

    Additional Role Responsibilities:

  • Provide reviews, onboarding and training, managing time tracking, oversee project delivery timeline, job costing and time tracking analysis, setup tech, managing office inventory?

  • Manage productivity and provide feedback to teams, with an eye on process improvement and future innovations. 

  • Improve lead times and clean install rate. 

    Qualified Applicants Have:

  • A thirst for efficiency and a go-to, figure-it-out factor. 

  • A natural gift for leadership, including the soft skills that need to accompany an assertive problem solving mindset. 

  • Agility with Airtable and Quickbooks and a desire to add other tech and tooling innovations for efficiency and boosts in people operations

  • Experience in people operations, facilities management, and HR. 

  • Experience in fabrication or the window treatment niche is a plus. 

  • Priority will be given to former project managers or managers of project managers in the design space. 

    Interested and qualified? We can’t wait to talk more! Start a conversation with us by applying today. 

    Behind the Design and its affiliates are equal opportunity employers.

     

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