Harbor Health Services - Hyannis Patient Access Representative in South Dennis, Massachusetts
The Patient Access Representative provides excellent customer service while greeting and assisting patients, families and guests entering the Dental Center by registering new and existing patients; verifying scheduled appointments, insurance information and scheduling follow up appointments. The Patient Access Representative effectively identifies and Assesses patient needs and takes appropriate procedures to ensure that patient needs are met. Position is 24 hours weekly, 12:00 PM-8:00 PM Tuesday's and Thursday's and 8:00 AM-4:30 PM on Saturday (schedule may change based on clinic needs.) Position is located at the Ellen Jones Community Dental Center in Patriot Square, Dennis, MA. Essential Functions: Accurately and efficiently collects and records patient information, registers new patients including walk-ins. Ensures that all demographics and insurance information is accurate and current and data enters pertinent demographic patient data and account information. Verifies insurance information and documents payer on patient encounters to ensure accurate claim submission, collects co-pays and/or payment on account in accordance with Harbor policy. Promptly and courteously answers the telephone, disseminates calls to appropriate staff. Educates patients on payment options, including discussing health and dental insurance coverage, submits applications for Health Safety Net Presumptive Determination, completes applications for Sliding Fee Scale Discounts, and refers patients to the Certified Application Counselors. Assists with patient appointments and rescheduling by patient and/or provider request. Explains and distributes New patient Handbook, effectively explains appointment procedures. Refers patients as appropriate to Managed Care Coordinator. Ensures accuracy of PCP and/or obtains referral and obtains Motor Vehicle and Workers Compensation Insurances as appropriate. As needed collects payment from patient and/or ensures that visit is billable. Edits and updates insurance information in NextGen EMR. Required/Preferred Education, Experience and Skills: High school diploma/GED. 1 or more years of experience in a community health center and/or a professional or business environment, 3 or more years preferred. Excellent verbal and written communications skills. Excellent customer service, organizational skills, problem solving and priority setting skills. Basic Math, reading comprehension skills. Basic computer literacy, knowledge of Microsoft Office preferred including Word, Excel and Outlook. Bachelor?s degree preferred. Bilingual: English/Spanish or English/Portuguese preferred. Familiarity with using Medical terminology preferred. Preferred bilingual skills can be a substituted for up to 6 months of experience in a community health center and/or a professional business environment. Harbor Health is an Equal Opportunity Employer M/F/V/D.