Elder Services of Cape Cod & Islands,Inc Provider Specialist in South Dennis, Massachusetts
ESCCI Core Values Advocacy Collaboration Compassion Diversity Innovation Position Overview: Under the direction of the Contracts Manager, the Provider Specialist is responsible for developing relationships with all homemaking & personal care provider agencies (referral coordinators) & working with these coordinators to facilitate the filling of all pending service requests with a priority focus on consumers waiting over 90 days. The Provider Specialist will do an in-depth review of the pending services list each week & work with the provider coordinators according to the current pending service needs. Duties & Responsibilities: Develop relationships with all provider agencies (referral coordinators) & manage ordering & filling service requests. Prioritize & place focus on services pending longer than 90 days. Weekly in-depth review of the Pending Service List & its current needs. Regular communication with all HM/PC provider coordinators regarding pending service needs. Send the Pending Services report to providers a minimum of twice weekly. Collaborate with Case Management & Fiscal Staff to resolve issues regarding service implementation. Communicate availability concerns to the Contracts Manager. Assist Contracts Manager by participating in projects as appropriate & assigned. Assist Contracts Manager with Audits as needed. Back up to reception, part-time Provider Specialist & Provider Administrative Assistant as needed. Coordinate facility maintenance with outside contractors Assumes additional Financial Services responsibilities as needed. Skills & Abilities: Ability to collaborate, take initiative, provide/ receive feedback. Ability to establish strong & effective collaborative relationships. Excellent computer skills required, including Microsoft Office. Ability to professionally work independently & in a team. Experience with client database; medical record system preferred. Ability to multi-task in a busy office setting with time sensitive requests is required. Detail oriented, strong organizational & time management skills. Valid MA driver?s license & car required Education, Licensure & Experience: 5 years? administrative support experience required; non-profit setting preferred. Associate degree required. Diversity, Inclusion, Equity & Equality: Diversity: individual characteristics of employees that make them unique. This uniqueness in the workplace allows for new ideas & creative solutions that can help an organization grow. Inclusion: when employees feel comfortable & safe, or the cultural & environmental feeling of belonging. It can also be defined as how welcomed & valued an employee feels in the workplace. Including your colleagues while also feeling included yourself. Equity: means fair treatment, access, opportunity, & advancement for all employees. By fostering an equitable environment, all employees are given the unique resources they need to succeed. Equitable conditions in a workplace mean that all employees have equal access to opportunities to make the most of their talents. Equality: (Often confused with equity) refers to employees receiving the same resources & opportunities without factoring in individual needs. While equity implies fairness, equality implies sameness. The equitable treatment of all employees is crucial. It is expected that all ESCCI employees will embrace DEI in their professional work, behaviors, relationships, & teams.