Job Information
Massachusetts Employer IT System Administrator in South Hamilton, Massachusetts
Overview Gordon-Conwell is a multidenominational, protestant graduate school with over 1,300 students and 25 faculty and staff members, hailing from 78 denominations and over 50 countries. We offer a residential model of education at South Hamilton, MA (our main campus); an urban context in Boston, MA; adult educational models at our Charlotte, NC and Jacksonville, FL campuses; in addition to online and cohort models involving students from around the world. Our mission is to prepare men and women for ministry at home and abroad. Rooted in the gospel and God?s Word, the seminary seeks to develop Christian leaders who are thoughtful, globally aware, spiritually mature, and ready for a broad array of ministries. While being historically orthodox and evangelical, we seek to address the issues of our times with both relevance to the culture and faithfulness to Christ and God?s truthful Word. Position Summary The IT System Administrator is a valuable member of the Technology Services team. The role is responsible, alongside other members of the Technology Services team, for configuration, maintenance, and security of various GCTS systems institutionally. The role will also support Hamilton-based users while assisting the IT Technology Services team in providing institutional support. The candidate will provide a crucial role in handling IT system maintenance, system testing and rollout, and issue resolution, utilizing our leading-edge IT Service Management platform to provide structure for continually improving customer service, perception, and satisfaction. Key Responsibilities User Support \Respond to user inquiries in a timely manner and troubleshoot issues to resolution; Issues may relate to hardware, operating systems, applications, printing, and network systems. \Serve as escalation point for other IT resources on issues pertaining to systems you administer. \Communicate effectively with users and IT staff regarding solutions, escalations, and prioritizing customer experience. \Document communication and resolutions in the ticketing system for future reference and trend analysis. \Administer systems such as Access Rights Management, Microsoft cloud data Systems, Print Management, and MDM. \Routinely manage, document, and maintain accurate records of system configurations, equipment inventory, incidents, and service requests. \Create and maintain relevant instructional and knowledge documentation. \Regular preventative maintenance and upgrades of IT systems and hardware. \Engage in design-build processes for IT projects and installations. \Oversee work with vendors on GCTS systems. Enablement and Digital Transformation \Partnering with stakeholders for technical documentation, governance, and standards. \Enable other departments in the adoption of technology services that improve business outcomes. \Automate business operations and improve efficiency through integrated solutions. Other responsibilities as assigned. Key Competencies \Demonstrated ability to solve complex problems, troubleshooting and resolving technical issues in a timely manner. \Commitment to customer service with ability to build and maintain relationships through positive customer experiences and user engagement. \Technical Troubleshooting: Must have a demonstrated ability to work with a variety of tech such as operating systems (Windows and Mac), business applications, printers, basic networking (Wi-Fi, ethernet, line tracing). A systematic diagnostic process and the ability to quickly adapt to different situations are key to success. \Proactive and self-motivated professional prepared to work independently and part of a team. \Strategic and Creative Thinking: Demonstrated ability to create long-term and short-term strategies to accomplish department and institutional goals. A talent for creative thinking and problem solving.solving that will allow the department to quickly pivot f cus and avoid silos.