VCA Veterinary Technician Manager in South Weymouth, Massachusetts
Are you looking to join a collaborative veterinary leadership team? At VCA, we strive to support and promote our employees while providing exceptional patient care and excellent client service. We value honest communication, effective collaboration and a passion for personal growth.
The Veterinary Technician Manager, under the guidance of the Hospital Director and within a cooperative group of managers, performs a wide range of administrative activities, including: managing and mentoring a team of 6 supervisors and over 100 technicians and assistants, overseeing hospital processes and business operations; ensuring quality patient care and excellent client service; and supporting the hospital’s mission of delivering high quality patient care and exceptional client service.
Works collaboratively with Hospital Director, Medical Leadership and Hospital Management team on the development, assessment and scheduling of the technician and technician assistant team. Provides feedback regarding improvements and changes for workflow, processes and services.
Manages Technician Supervisors, Technicians and Technician Assistants in General Practice, Specialty and Emergency Departments. Assesses staffing needs and ensures that staff are providing the highest quality of medical care while effectively and efficiently meeting hospital standards.
Develops written, standardized protocols for departments and patient care that provides uniform decision making in handling and caring for patients. Develops detailed training manuals to onboard new staff.
Has the authority to direct and support employees daily work activities. Has the direct responsibility in hiring, termination, corrective action and performance reviews.
Supervise the administration and case review of client service and medical complaints.
Positively represent the hospital and VCA in the professional community and to the general public.
Associate's degree required. Bachelor's degree preferred.
5 years related work experience required and 1-3 years supervisory/management experience required
Demonstrates a strong desire for process improvement and leadership development.
Ability to multi-task and handle a varying degree of stress.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel and other web-based applications.
Candidates with Veterinary supervisory/management experience is preferred.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, 401K matching program, generous personal pet care discounts and more!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:
Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
VCA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, sex (including pregnancy, childbirth or related medical conditions), national origin, genetic characteristics, physical disability, mental disability, perceived disability, medical condition, age, family care status, veteran or military status, parental status, marital status, registered domestic partner or civil union status, or any other protected status as required by law. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. VCA will engage in the interactive process with disabled individuals who request reasonable accommodations in the workplace.
VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!