Massachusetts Veterans Jobs

To provide administrative support in an efficient, timely & professional manner to the MACC practice. This includes providing excellent service to internal & external customers while maintaining an efficient flow of daily patient schedule & front office operations. Description Greets & promptly acknowledges patients? presence in the waiting room Answers the phone in a timely, polite & professional manner, in three rings or less, directs calls to appropriate persons & takes accurate messages within the electronic medical record Checks-in/registers new & existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, & prepares deposits for currier pickup Gives the appropriate paperwork to the patient to complete, photocopies patient\'s insurance cards, & photo ID Schedule & reschedules patient appointments &/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols Maintain physician\'s daily appointment schedule & prepares charts for the following day?s schedule Edit clinicians\' schedules as needed to include time off, sick time, vacation, in-service & meeting time Processes cancellations & no-show appointments, & notifies clinician of change in schedule Opens & distributes mail to appropriate staff mailboxes, physicians & practice manager Check-out patients & schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician?s referrals, etc. Prepare associated forms such as requisitions or referral forms with review of any prep required Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc., within the EMR Refer patients with billing inquiries &/or payment questions to the billing office Print &/or provide medical records information to outside agencies & physicians under established guidelines Maintains confidentiality regarding patient information in accordance to HIPAA regulations Ensure accurate maintenance of administrative records & works & communicates effectively with co-workers, patients, visitors & other personnel within & outside the practice Maintains harmonious & cooperative relations with fellow employees, medical staff, patients & guests Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes Attends departmental meetings Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served Ability to float to other MACC practices when required Perform other work-related duties & activities as assigned or requested Qualifications Ability to read, write & communicate in English High school graduate or equivalent Strong communication & interpersonal skills Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred Experience in an office setting with at least 1 year experience preferred Knowledge of various insurance authorization/referral requirements preferred Medical Terminology knowledge preferred Typing skills at 30 WPM preferred Schedule Details: 40 hrs. per week, Mon-Fri, 9a-5p, No Weekends & No Holidays