Encore Fire Protection Account Executive in Springfield, Massachusetts
To the outside world we refer to this position as the Account Executive but internally, we've been struggling to get away from the slightly more description title of SOW. SOW refers to share of wallet and that is exactly what this position is all about. Your primary focus and goal is to develop and build upon our existing customer accounts to make those relationships more "sticky" by adding additional services, executing on contract renewals, and asking for additional locations and/or referrals.
As part of Encore's mission to be the best fire protection company the industry has ever seen, we have recently joined forces with Fire Service Group based out of Palmer, Massachusetts. This partnership not only allows us to expand our footprint and find top talent in the Palmer/Springfield area, it also allows us to work with industry leaders who strive for same level of excellence as we do.
The Account Executive is really a hybrid between an Inbound Marketer, an Outside Sales Consultant, and a Relationship Building Machine. It's true, people buy from who they like, so if you have an inherent love of and desire to serve clients, this could be the opportunity for you. It is also imperative that you not be offended by the SOW reference because despite best intentions, we really can't get away from the acronym.
Our Account Executives are responsible for augmenting our External Sales efforts by taking ownership of several critical functions including but not limited to: sourcing bid opportunities (public and private), completion of proposals, identifying cross-sale opportunities within our existing customer base of 4,000+, and facilitating the renewal of existing customer contracts.
We fully believe in the concept of hiring for attitude and training for skill, especially when it comes to our sales positions, and that is because the most successful members of our sales team share more than a few commonalities. The A-Players on our team exhibit the following characteristics:
A natural inclination towards putting customers first
Willingness to try learn, new things, admit mistakes, adapt and change
Takes pride in doing the right thing
Embraces a team-first attitude
Meets obstacles head-on when it comes to achieving set goals or objectives
Commits to being truthful, direct, and honest in every interaction
In addition to these intangibles there are a few hard skills that will make one candidate stand out over another:
Minimum 3-years professional work experience
Excellent communication skills both verbal and written
Above average proficiency with technology - Microsoft Excel and PowerPoint at a minimum. HubSpot CRM a bonus and the ability to self-teach our industry specific service platform, Service Trade
As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:
Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
Purpose and results driven work environment (work smarter not harder)
We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
Speaking of attire, we offer all employees Encore gear when they join the team
Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
Access to leading edge web-based productivity tools
Participation in Fidelity 401(K) that includes employer match
Medical, Dental, and Vision benefits through Blue Cross
Company-paid life insurance policy of $50,000
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status