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MassMutual Business Operations Consultant in Springfield, Massachusetts

We’re seeking a Business Operations Consultant to join our growing Stable Value Investment Only (SVIO) team. In this position, you’ll join a growing business and be a contributing team member that is focused on servicing and retaining existing clients, as well as growing the book of business for new clients. You’ll support all types of operational activates like trading/contract reconciliation tasks, trade wires, and client reporting and statements, while becoming a subject matter expert regarding all operations systems.


  • Support the day-to-day activities of the Stable Value Investment Only (SVIO) Team that is now growing and maintaining a $31B book of business representing 200+ contracts.

  • Serve as a point of contact for contract inquiries from business partners including stable value managers, external third-party record-keepers and external auditors.

  • Handle the daily trading, account reconciliation and administrative needs of all our business partners.

  • Partner with our internal Fund Operations, the current transfer agent and new internal systems to establish new client accounts that includes collecting relevant client, product and contract information.

  • Ensure monthly that rate reset data is entered into the administrative systems and produce any required unit values necessary to trade with external record-keepers. Distribute data to the appropriate external parties as necessary.

  • Produce and distribute monthly reports, rate reset notices, fee statements and annual 5500 reporting for stable value investment only clients.

  • Process and coordinate any contract fee assessments.

  • Handles projects or work with defined scope in own discipline and typically has a short-term focus.

  • Identify gaps in processes and procedures with an ability to make recommendations for improvements.

Basic Qualifications

  • 2+ years of operational experience working with financial systems

  • 1+ year of project management experience

  • Demonstrated strong organizational and detail orientation skills

Preferred Qualifications

  • 1+ year of experience in financial services

  • Working knowledge of DTCC and National Securities Clearing Corporation (NSCC)