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MassMutual Business Operations Consultant in Springfield, Massachusetts

The OPPORTUNITY

As a Business Operations Consultant, you will be responsible for conducting quality reviews for Compensation team. You will maintain and balance commission accounting and tax reporting for agent commissions. You will engage with Agents regarding their requests and concerns. You will ensure all necessary system changes are implemented timely and correctly. You will support research and regulatory requirements while working collaboratively with other consultants as well as internal and external business partners.

THE IMPACT

  • Perform Quality Reviews for Compensation team associates as well as QC checks on file imports

  • Responsible for putting together and reporting out of team metrics

  • Offers coaching and identifies trends to determine focus areas for team trainings

  • Assist with open projects and testing, as needed

  • Assist with year-end defects and reports including grid resets and 1099 reporting

  • Creates and provides training to the team, as needed

  • Engaged in Field communications, trainings and enhancements

  • Communicates with carriers, reps, and internal business partners professionally and effectively.

  • Understands comp processing and can assist with research

MINIMUM QUALIFICATIONS

  • High School Diploma or GED

  • 2+ years of related work, customer service experience

  • Detail oriented and proven, strong organizational skills

  • Excellent written and oral communication skills

  • Qualify as a fingerprinted person under FINRA

PREFERRED QUALIFICATIONS

  • Associate or Bachelor's Degree

  • 2+ years of quality assurance, leadership and/or training experience

  • Proficiency in Excel, to include, Pivot Tables, VLOOKUP, and Macros

  • Alteryx Experience

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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