Express Employment Professionals Client Relations Specialist in Springfield, Massachusetts
Top Job Located in Springfield, MA Salary: $18.00 - $22.00/hr As a Client Relations Specialist, your role is to provide outstanding customer service and provide ongoing payroll, HRIS and software support to your clients. In this role, you will be responsible for effectively managing the service needs of clients including payroll processing, informational assistance, in-depth training, complex problem solving, and maintaining a positive client relationship. Key job criteria/responsibilities/standards: - Provide high quality customer service to clients. - Understand a complex cloud-based payroll and HRIS full suite application and support clients to navigate and troubleshoot the online platform. - Ability to support ancillary products including onboarding, benefits, applicant tracking, time and attendance, etc. - Receive payroll information from clients online or by phone, fax, email, or in person and enter accurately into payroll software per client frequency. - Calculate and review payroll with clients verbally or by sending reports of control totals. - Monitor payroll software for successful processing and printing. - Assist clients with setup and accessing self-service websites. - Maintain client?s schedules and processing dates and times. - Responsible for training clients on entering and changing employee static data for remote clients. - Responsible for entering and changing employee static data as needed for clients. - Responsible for client account maintenance including bank account changes, pay and deduction coding, department structure, and report scheduling. - Setup General Ledger Reports and Files. - Setup Time Off Accrual Plans. - Conduct pre-work audits quarterly to maintain data integrity. - Process payroll adjustments. - Assist distribution team with payroll packaging and shipping. - Answer incoming phone calls, transfer, respond to voicemails in a timely manner. - Work with team members to ensure proper coverage of clients during absences. - Provide assistance to other departments as needed. Knowledge, Skills, and Abilities: - Must have the ability to digest learning content through self-study and remote training as well as learning from experienced team members through hands-on support -Point a plus. - Strong ability to apply common sense understanding, judgment, and leadership to carry out instructions furnished in written, oral, or diagram form. -Ability to deal with complex problems involving several variables in standard and urgent situations and engage in lengthy remote training and troubleshooting sessions with clients. - Ability to prioritize job tasks and multi task function. - Have a proficient command of the English language and communicate effectively both orally and written. - Ability to build and maintain positive relationships internally and externally. - Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions. Certifications, Licenses, Education Requirements, Experience, Skills: - 2+ Years Payroll Service Experience + High School Diploma or General Education Degree (GED) or equivalent combination of education and experience. - Fundamental Payroll Certification (FPC) expected to be earned within one year.