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CTG Client Services Analyst I in Springfield, Massachusetts

Client Services Analyst I

United States


Information Technology

Mar 15, 2023Post Date

23200501Requisition #

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CTG is assisting a client in staffing a Client Services Analyst I for a Temp to hire position.

Job Title: Client Services Analyst I

Location: Remote (EST hours)

Job Type:Temp to Hire

Hours: 8 am to 5 pm EST M-F


The Client Services Analyst I position is responsible for daily, weekly, and monthly delivery processes, ensuring timeliness and accuracy of deliverables across multiple product lines. The candidate filling this position needs to have a desire to think strategically and execute tactically while being customer-focused, detail oriented, articulate and credible. Client Services Analyst I will also be focused on ensuring each client’s definition of quality is met by proactively reviewing processes and data.

Essential Responsibilities

  • Ensures the timely and successful delivery of our solutions according to customer needs and objectives

  • Gains technical understanding and competency in their clients’ solution features being delivered

  • Leverages tools, reports and metrics in place to proactively perform first-level analysis and provide awareness to statuses

  • Builds relationships with internal and external staff to ensure client expectations are being met.

  • Works with technology/project teams to understand the business meaning of data in order to appropriately QA any client deliverables

  • Establishes centricity with client systems to ensure data is aligned between HMS and our customer’s expectations

  • Partners with operations and other internal teams to ensure our product offerings and services are being delivered appropriately.

Knowledge, Skills and Abilities

  • Bachelor’s degree, or post graduate a plus

  • Healthcare experience desired

  • Exposure to SQL Server, Reporting, or using business intelligence tools (e.g. Tableau)

  • Strong attention to data quality with a focus on data reconciliation between sources or platforms

  • Excellent written and verbal skills

  • Strong communication skills, a positive attitude, and a friendly and professional approach to customers

  • Ability to build effective relationships across internal teams in order to successfully implement cross-functional initiatives.

  • Demonstrates exceptional customer service and follow up skills.

  • Ability to work proficiently with Microsoft Excel, Vizio, PowerPoint

  • Ability to be careful and thorough about detail.

  • Ability to multi-task and to meet deadlines.

Minimum Education

High School Diploma or GED required Bachelor’s degree desired

Minimum Related Work Experience

1-2 years

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: Yes

  • Travel: No